Białczyk Katarzyna, Wyszkowska Zofia, Bieliński Maciej
Health Economy Division, Collegium Medicum in Bydgoszcz, Nicolaus Copernicus University in Torun, Bydgoszcz, Poland.
Department of Clinical Neuropsychology, Collegium Medicum in Bydgoszcz, Nicolaus Copernicus University in Torun, Bydgoszcz, Poland.
Psychol Res Behav Manag. 2020 Dec 31;13:1333-1342. doi: 10.2147/PRBM.S280156. eCollection 2020.
Stress in the banking workplace is associated with psychological and health problems. Intensity of work-related stress experiences is associated with specificity of job stress factors personal features such as affective temperament. The aim of the study was to evaluate associations between affective temperament, coping stress strategies, and perceived job stress in bank employees.
Subjects were 209 bank workers aged 22-55 years (n = 101 managers and 108 non-managers). Affective temperament and stress coping strategies were evaluated using the Temperament Evaluation of Pisa, Paris and San Diego Autoquestionnaire (TEMPS-A) and Coping Inventory for Stressful Situations (CISS), respectively. Both questionnaires, TEMPS-A and CISS, show good internal consistency and are proper research methods in the bank employee group. Perceived job-related stress was rated for different sources of job stress common among bank workers.
Depressive temperament was negatively associated with coping style focused on avoidance, and with job stress regarding "responsibility for decisions regarding other people" and "frequent trips." Irritable temperament was positively correlated with coping style focused on task and job stress regarding "frequent trips." Cyclothymic temperament was positively correlated with job stress regarding "direct work with money" and "organizational conditions of work." Multidimensional linear regression showed that irritable and anxious temperaments were associated with coping style focused on task; depressive temperament was associated with coping style focused on avoidance; and cyclothymic temperament was associated with intensity of job stress. The results obtained indicate different levels of job-related stress associated with different sources in bank employees, working with managers and non-managers positions. Affective temperament was associated with stress coping strategies and intensity of perceived job stress. On the basis of affective temperament dimensions it is possible to predict stress coping styles and work-related stress perception in bank employees.
Affective temperament traits measured by TEMPS-A were associated with stress coping strategies and intensity of work stress perception in Polish bank employees.
银行工作场所的压力与心理和健康问题相关。工作相关压力体验的强度与工作压力因素的特异性、个人特征（如情感气质）有关。本研究的目的是评估银行员工的情感气质、应对压力策略与感知到的工作压力之间的关联。
研究对象为209名年龄在22 - 55岁的银行员工（101名经理和108名非经理）。分别使用比萨、巴黎和圣地亚哥自填式情感气质问卷（TEMPS - A）和应激情境应对量表（CISS）评估情感气质和压力应对策略。TEMPS - A和CISS这两份问卷都具有良好的内部一致性，是银行员工群体中合适的研究方法。针对银行员工常见的不同工作压力源，对感知到的与工作相关的压力进行评分。
抑郁气质与侧重于回避的应对方式、以及与“对他人决策负责”和“频繁出差”相关的工作压力呈负相关。易怒气质与侧重于任务的应对方式以及与 “频繁出差” 相关的工作压力呈正相关。环性气质与与“直接处理金钱”和“工作组织条件”相关的工作压力呈正相关。多元线性回归显示，易怒和焦虑气质与侧重于任务的应对方式有关；抑郁气质与侧重于回避的应对方式有关；环性气质与工作压力强度有关。所得结果表明，银行员工中担任经理和非经理职位的人员，与不同来源相关的工作压力水平不同。情感气质与压力应对策略以及感知到的工作压力强度有关。基于情感气质维度，可以预测银行员工的压力应对方式和与工作相关的压力感知。
通过TEMPS - A测量的情感气质特征与波兰银行员工的压力应对策略和工作压力感知强度有关。
