Ma Fengling, Wylie Breanne E, Luo Xianming, He Zhenfen, Jiang Rong, Zhang Yuling, Xu Fen, Evans Angela D
Department of Psychology, Zhejiang Sci-Tech University, Hangzhou, China.
Department of Psychology, Brock University, St. Catharines, ON, Canada.
Front Psychol. 2019 Apr 3;10:758. doi: 10.3389/fpsyg.2019.00758. eCollection 2019.
The present study examined whether perceptions of a transgressor's trustworthiness mediates the relationship between apologies and repaired trust, and the moderating role of negative emotions within this process. Chinese undergraduate students ( = 221) completed a trust game where they invested tokens in their counterpart, and either experienced no trust violation (i.e., half of the tokens returned), a trust violation (i.e., no tokens returned), or a trust violation followed by an apology. Participant's trust behavior was measured by the number of tokens they re-invested in their counterpart in a second round of the game. Participants also completed measures to assess perceptions of the transgressor's trustworthiness and emotional state. Results revealed that participants who received an apology were more likely to trust in their counterpart, compared to those who did not receive an apology, and this relationship was mediated by perceptions of the transgressor's trustworthiness. Further, the relationship between apologies and perceptions of the transgressors trustworthiness was moderated by negative emotions; apologies only improved perceptions of trustworthiness for participants who experienced less negative emotions.
本研究考察了对违规者可信赖性的认知是否介导了道歉与修复后的信任之间的关系，以及消极情绪在此过程中的调节作用。中国本科生（n = 221）完成了一个信任游戏，他们在游戏中向对方投入代币，有的没有经历信任违背（即对方返还一半代币），有的经历了信任违背（即对方没有返还代币），还有的经历了信任违背后得到了道歉。参与者的信任行为通过他们在第二轮游戏中再次投入给对方的代币数量来衡量。参与者还完成了评估对违规者可信赖性和情绪状态的测量。结果显示，与未收到道歉的参与者相比，收到道歉的参与者更有可能信任对方，并且这种关系是由对违规者可信赖性的认知介导的。此外，道歉与对违规者可信赖性的认知之间的关系受到消极情绪的调节；道歉仅对经历较少消极情绪的参与者改善了对可信赖性的认知。
