Bolderston Amanda
BC Cancer Agency, Surrey, British Columbia, Canada.
J Med Imaging Radiat Sci. 2016 Dec;47(4):356-361. doi: 10.1016/j.jmir.2016.09.002. Epub 2016 Oct 15.
The term "patient experience" is currently ubiquitous in health care. Many facilities are striving to improve care by examining how patients interact with and view their organization and the health care professionals who work within it. Although there is a great deal of literature on patient centered care, patient engagement and patient experience in health care generally, there is little focused literature on how this is related to patient experience in medical imaging and radiation therapy. This review article examines the underpinning concepts of patient experience and the factors that contribute to a positive patient experience. These include good communication, care for the patient as an individual, and emotional support. Patients experiencing care in medical imaging and radiation therapy departments have broadly similar expectations, although this can be challenging to provide in a technologically focused, time-limited environment.
“患者体验”一词目前在医疗保健领域无处不在。许多医疗机构都在努力通过审视患者如何与机构及其内部的医护人员互动并看待他们，来改善医疗服务。尽管关于以患者为中心的医疗、患者参与以及医疗保健领域的患者体验有大量文献，但专门探讨其与医学影像和放射治疗中患者体验之间关系的文献却很少。这篇综述文章审视了患者体验的基础概念以及促成积极患者体验的因素。这些因素包括良好的沟通、将患者作为个体进行关怀以及情感支持。在医学影像和放射治疗科室接受治疗的患者有着大致相似的期望，尽管在以技术为重点、时间有限的环境中提供这些期望可能具有挑战性。
