Czuba Karol J, Kayes Nicola M, McPherson Kathryn M
a Centre for Person Centred Research , Auckland University of Technology , Auckland , New Zealand.
b Health Research Council , Auckland University of Technology , Auckland , New Zealand.
Int J Qual Stud Health Well-being. 2019 Dec;14(1):1622356. doi: 10.1080/17482631.2019.1622356.
: Support-workers' performance and well-being are challenged by increasingly high workloads and poor working conditions, leading to high levels of occupational stress. : To explore the experiences of work stress for support-workers in New Zealand residential facilities. : An Interpretive Descriptive study. : Data from ten (n = 10) support-workers were collected between December 2013 and June 2014, using semi-structured in-depth face-to-face interviews. Thematic analysis was used to identify key themes that captured participant reports of their experiences. : Work stress was conceptualized by participants as being an everyday experience of having too much to deal with and feeling under constant pressure. It appeared to be a complex and fluid experience representing an inherent, dynamic tension between reasons to be a caregiver and the burden of caregiving. Participants highlighted a range of influencing factors (including lack of recognition, person and work context, and coping strategies), which may account for that fluidity. : The findings extend current knowledge about support-workers' work stress by identifying the challenges relating to the lack of recognition of their role and expertize, the unintended consequences of person-centered care and the challenges faced by migrant support-workers.
辅助工作者的工作表现和幸福感受到工作量不断增加和工作条件恶劣的挑战，导致职业压力水平居高不下。
为了探究新西兰住宿设施中辅助工作者的工作压力体验。
一项解释性描述性研究。
2013年12月至2014年6月期间，通过半结构化深入面对面访谈收集了十名（n = 10）辅助工作者的数据。采用主题分析法确定了能体现参与者对自身经历报告的关键主题。
参与者将工作压力概念化为每天都有太多事情要处理且持续感到压力的一种体验。它似乎是一种复杂多变的体验，代表了作为照顾者的理由与照顾负担之间内在的动态张力。参与者强调了一系列影响因素（包括缺乏认可、个人和工作环境以及应对策略），这些因素可能解释了这种多变性。
这些发现通过识别与辅助工作者的角色和专业知识缺乏认可、以个人为中心的护理的意外后果以及移民辅助工作者所面临的挑战相关的问题，扩展了当前关于辅助工作者工作压力的知识。
