Warsame Rahma M, Hayes Sharonne N
An assistant professor of medicine at Mayo Clinic in Rochester, Minnesota, where she is also diversity chair in the Division of Hematology and associate program director of the Internal Medicine Residency.
A professor of cardiovascular medicine and the founder of the Women's Heart Clinic at Mayo Clinic in Rochester, Minnesota, where she also serves as the director of the Office of Diversity and Inclusion.
AMA J Ethics. 2019 Jun 1;21(6):E521-529. doi: 10.1001/amajethics.2019.521.
Patient bias towards clinicians and employees in health care is common, but policy to address bias and to support staff is relatively limited. Creating a framework to address bias incidents is critical for cultivating environments that are safe for employees and patients. Mayo Clinic has created both policy to support staff and a reporting mechanism for accountability. Education, resources, and training are available and being disseminated to teach employees ways to respond to bias incidents.
患者对医疗保健机构中的临床医生和员工存在偏见的情况很常见，但解决偏见并支持员工的政策相对有限。建立一个应对偏见事件的框架对于营造对员工和患者安全的环境至关重要。梅奥诊所制定了支持员工的政策和问责报告机制。现已有教育、资源和培训可供使用并正在推广，以教导员工应对偏见事件的方法。
