Zhang Zhenduo, Zhang Li, Zheng Junwei, Cheng Bao, Rahmadani Vivi Gusrini
School of Management, Harbin Institute of Technology, Harbin, China.
Department of Construction Management, Kunming University of Science and Technology, Kunming, China.
Front Psychol. 2019 Aug 13;10:1755. doi: 10.3389/fpsyg.2019.01755. eCollection 2019.
Employee voice is the discretionary communication of ideas, suggestions, or concerns to benefit the organization. Employee voice is important for both organizations and employees. As such, this study examined the relationship between supervisor behavior and voice, by exploring the positive influences of supervisor developmental feedback on employee voice at the episode level. Further, this study explored the underlying mediators of positive affect and perceived rapport in the relationship between supervisor developmental feedback and employee voice, based on social exchange theory. The study collected 310 matched data points, collected across 62 employees for five consecutive days, using an experience sampling method with mobile surveys. Day-level supervisor developmental feedback positively related to day-level employee voice. Positive affect and perceived rapport with supervisors mediated the relationship between supervisor developmental feedback and employee voice at the episode level. The findings extend the antecedents of voice and examined the social exchange process at a within-person level.
员工建言是指为了使组织受益而进行的关于想法、建议或关切的自主沟通。员工建言对组织和员工都很重要。因此，本研究通过探讨主管发展性反馈在事件层面上对员工建言的积极影响，考察了主管行为与建言之间的关系。此外，基于社会交换理论，本研究还探讨了积极情感和感知融洽关系在主管发展性反馈与员工建言关系中的潜在中介作用。该研究采用移动调查的经验抽样方法，连续五天收集了62名员工的310组匹配数据点。日层面的主管发展性反馈与日层面的员工建言呈正相关。积极情感和与主管的感知融洽关系在事件层面上介导了主管发展性反馈与员工建言之间的关系。研究结果扩展了建言的前因，并在个体层面考察了社会交换过程。
