Jeong Dahn, Cheng Michael, St-Jean Mireille, Jalali Alireza
Faculty of Medicine, University of Ottawa, Ottawa, ON, Canada.
Children's Hospital of Eastern Ontario, Ottawa, ON, Canada.
JMIR Ment Health. 2019 Sep 6;6(9):e13639. doi: 10.2196/13639.
Many Canadians have mental health needs, and it can be challenging not knowing where to go for mental health information, services, and support. The website eMentalHealth.ca was created to facilitate and assist Canadians to (1) learn about mental health, (2) screen for common mental health issues, and (3) find mental health services and support.
The aim of this study was to use multiple methods to learn about visitors of eMentalHealth.ca, their perceptions, and their satisfaction with the website.
Website analytics (Google Analytics) provided information about the number of unique visits to the website and how the site was used. Web-based self-administered surveys were used to gather additional information on users' characteristics and to assess their perception of the website and satisfaction with the website.
Web analytic results showed that from January 1 to December 31, 2017, there were 651,107 users, with 1.97 million page views. Users were more often female than male, and the majority of users were aged 35 years and older. Most users were located in Canada (612,806/651,107, 94.12%), and the most common city of origin of users was Toronto (101,473/651,107, 15.58%), followed by Ottawa (76,692/651,107, 11.78%), and Montreal (26,621/651,107, 4.09%). Web-based surveys were completed by a total of 370 respondents from June to December 2017. Overall, the majority of users were satisfied with the website (93.0%, 320 out of 344 responses). Positive feedback was related to the content of the website as a helpful resource, and negative feedback was related to technical difficulties as well as the design of the main page. This analysis will be used to help the team with ongoing improvements to the website, for example, improving technical issues and homepage usability.
Most visitors reported satisfaction with their use of eMentalHealth.ca to learn about mental health as well as where to find help. Mental health websites such as eMentalHealth.ca are a low-cost way to increase public awareness about mental health.
许多加拿大人有心理健康需求，而不知道去哪里获取心理健康信息、服务和支持可能颇具挑战性。创建eMentalHealth.ca网站是为了便利和协助加拿大人：（1）了解心理健康知识；（2）筛查常见心理健康问题；（3）找到心理健康服务和支持。
本研究旨在运用多种方法了解eMentalHealth.ca网站的访问者、他们的看法以及对该网站的满意度。
网站分析（谷歌分析）提供了关于网站独立访问量以及网站使用方式的信息。基于网络的自填式调查问卷用于收集关于用户特征的更多信息，并评估他们对网站的看法以及对网站的满意度。
网络分析结果显示，2017年1月1日至12月31日，有651,107名用户，页面浏览量达197万次。女性用户多于男性用户，大多数用户年龄在35岁及以上。大多数用户位于加拿大（612,806/651,107，94.12%），用户最常来自的城市是多伦多（101,473/651,107，15.58%），其次是渥太华（76,692/651,107，11.78%）和蒙特利尔（26,621/651,107，4.09%）。2017年6月至12月共有370名受访者完成了基于网络的调查问卷。总体而言，大多数用户对该网站感到满意（93.0%，344份回复中有320份）。正面反馈与网站内容作为有用资源相关，负面反馈与技术问题以及主页设计有关。该分析将用于帮助团队持续改进网站，例如改善技术问题和主页可用性。
大多数访问者表示对使用eMentalHealth.ca网站了解心理健康知识以及何处寻求帮助感到满意。像eMentalHealth.ca这样的心理健康网站是提高公众心理健康意识的低成本方式。
