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职场霸凌、焦虑与工作表现:在“消极抵抗”还是“忍气吞声”之间抉择?

Workplace Bullying, Anxiety, and Job Performance: Choosing Between "Passive Resistance" or "Swallowing the Insult"?

作者信息

Wu Mengyun, He Qi, Imran Muhammad, Fu Jingtao

机构信息

School of Finance and Economics, Jiangsu University, Zhenjiang, China.

School of Management, Hainan University, Haikou, China.

出版信息

Front Psychol. 2020 Jan 17;10:2953. doi: 10.3389/fpsyg.2019.02953. eCollection 2019.

Abstract

Anxiety arising from workplace bullying is a key concern for job performance. Anxiety can explain the effects of workplace bullying: individuals may seek to deal with their anxiety by applying specific behaviors. However, anxiety research does not carefully distinguish between state anxiety and trait anxiety, and so the impact of anxiety in general has been seen as complex and contradictory. Individuals may respond to bullying and anxiety through "passive resistance" or by "swallowing the insult." However, under what circumstances do individuals choose between these options? This paper summarizes the mechanisms of state anxiety and trait anxiety and uses cognitive balance theory to measure loss of self-control and the strategic choices. A moderated mediation model is presented for the relationship between workplace bullying and job performance using key variables of state anxiety and trait anxiety. Employee-supervisor pairs from 20 organizations and institutions from Tianjin, Jiangsu, and Hainan participated in a two-point longitudinal survey in 2019, 82.67% effective. Analysis verified that trait anxiety is the decisive perspective for choosing between "passive resistance" and "swallowing the insult." This provides theoretical and practical contributions to psychology and organizational behavior research.

摘要

职场霸凌引发的焦虑是工作绩效的一个关键问题。焦虑可以解释职场霸凌的影响:个体可能会通过采取特定行为来应对焦虑。然而,焦虑研究并未仔细区分状态焦虑和特质焦虑,因此焦虑的总体影响被视为复杂且矛盾的。个体可能会通过“消极抵抗”或“忍气吞声”来应对霸凌和焦虑。然而,个体在何种情况下会在这些选择之间做出抉择呢?本文总结了状态焦虑和特质焦虑的机制,并运用认知平衡理论来衡量自我控制的丧失和策略选择。利用状态焦虑和特质焦虑的关键变量,提出了一个关于职场霸凌与工作绩效关系的调节中介模型。来自天津、江苏和海南20个组织和机构的员工-主管对参与了2019年的两点纵向调查,有效率为82.67%。分析证实,特质焦虑是在“消极抵抗”和“忍气吞声”之间做出选择的决定性因素。这为心理学和组织行为研究提供了理论和实践贡献。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/8e3d/6978733/2a0bb26a83d3/fpsyg-10-02953-g001.jpg

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