Ball State University, Muncie, Indiana, United States of America.
PLoS One. 2020 Apr 30;15(4):e0232361. doi: 10.1371/journal.pone.0232361. eCollection 2020.
In face-to-face communication there are multiple paralinguistic and gestural features that facilitate recognition of a speaker's intended meaning, features that are lacking when people communicate digitally (e.g., texting). As a result, substitutes have emerged (expressive punctuation, capitalization, etc.) to facilitate communication in these situations. However, little is known about the comprehension processes involved in digital communication. In this research we examined the role of emoji in the comprehension of face-threatening, indirect replies. Participants in two experiments read question-reply sequences and then judged the accuracy of interpretations of the replies. On critical trials the reply violated the relation maxim and conveyed a negative, face-threatening response. On one-third of the trials the reply contained only text, on one-third of the trials the reply contained text and an emoji, and on one-third of the trials the reply contained only an emoji. When the question requested potentially negative information about one of the interactants (disclosures and opinions), participants were more likely to endorse the indirect meaning of the reply, and did so faster, when the reply contained an emoji than when it did not. This effect did not occur when the question was a request for action, a more conventional type of indirect reply. Overall, then, this research demonstrates that emoji can sometimes facilitate the comprehension of meaning. Future research is needed to examine the boundary conditions for this effect.
在面对面的交流中,有多种副语言和手势特征可以帮助识别说话者的意图,而在数字交流(例如,发短信)中则缺乏这些特征。因此,出现了一些替代方法(表情标点符号、大写字母等)来促进这些情况下的交流。然而,对于数字交流中涉及的理解过程知之甚少。在这项研究中,我们研究了表情符号在理解威胁面子、间接回复中的作用。在两项实验中,参与者阅读问题-回复序列,然后判断回复的解释的准确性。在关键试验中,回复违反了关系准则,传达了负面的、威胁面子的反应。在三分之一的试验中,回复仅包含文本,在三分之一的试验中,回复包含文本和表情符号,在三分之一的试验中,回复仅包含表情符号。当问题请求关于互动者之一的潜在负面信息(披露和意见)时,如果回复包含表情符号,参与者更有可能认可回复的间接含义,并且回复的速度也更快,而不是没有表情符号。当问题是请求采取行动时,这种效果不会发生,这是一种更传统的间接回复类型。总体而言,这项研究表明,表情符号有时可以促进对意义的理解。需要进一步研究来检验这种效果的边界条件。