Faculty of Psychology, Department of Social Psychology, University of Málaga, Málaga, Spain.
Faculty of Economics, University of Algarve, Faro, Portugal.
Int Nurs Rev. 2020 Sep;67(3):380-386. doi: 10.1111/inr.12591. Epub 2020 May 20.
To analyse the moderating effect of role clarity on the relationship between social support (supervisor and colleagues) and job satisfaction.
The social support of supervisors and co-workers and the clarity of roles are important antecedents of job satisfaction. According to the Conservation of Resources theory, the interaction of the instrumental nature of role clarity and social support would result in higher levels of job satisfaction in nursing.
Through a convenience sample, a final sample of 191 participants (64.92% registered nurses, 35.08% nursing assistants) was obtained from a private hospital complex in Portugal. Hierarchical linear regression models were carried out to check the moderating function of role clarity.
Regression models showed the moderating effect of role clarity. Nursing staff with high social support from their supervisors and peers showed higher scores in job satisfaction when role clarity was high.
An adequate description of roles, through clear and detailed information regarding expected functions, responsibilities and behaviour, allows the effect of social support from supervisors and co-workers on job satisfaction to be stronger.
Strategies such as defining responsibilities, setting clear expectations and role analysis allow a reduction in sources of uncertainty in jobs. Training in communication and feedback skills would improve the social support given by supervisors and colleagues.
Hospital boards and nurse managers should be aware of the importance of clarifying roles, responsibilities, and functions of each professional category and hierarchical level for the provision of adequate quality of care.
分析角色清晰度对主管和同事的社会支持与工作满意度之间关系的调节作用。
主管和同事的社会支持以及角色清晰度是工作满意度的重要前因。根据资源保存理论，角色清晰度的工具性与社会支持的相互作用将导致护理工作满意度的提高。
通过便利抽样，从葡萄牙一家私立医院综合体获得了最终样本 191 名参与者（64.92%注册护士，35.08%护理助理）。采用分层线性回归模型来检验角色清晰度的调节功能。
回归模型显示出角色清晰度的调节作用。当角色清晰度较高时，得到主管和同事高度社会支持的护理人员在工作满意度方面的得分更高。
通过明确详细的有关预期功能、责任和行为的信息，对角色进行充分描述，可以增强主管和同事的社会支持对工作满意度的影响。
通过明确责任、设定明确的期望和角色分析等策略，可以减少工作中的不确定性来源。培训沟通和反馈技能将提高主管和同事提供的社会支持。
医院董事会和护士管理人员应该意识到明确每个专业类别和层级的角色、责任和职能的重要性，以提供足够的护理质量。
