Department of Operations, Information and Decisions, The Wharton School, University of Pennsylvania, Philadelphia, PA 19104;
Department of Operations, Information and Decisions, The Wharton School, University of Pennsylvania, Philadelphia, PA 19104.
Proc Natl Acad Sci U S A. 2020 Jul 21;117(29):16891-16897. doi: 10.1073/pnas.2000065117. Epub 2020 Jul 6.
Policy makers, employers, and insurers often provide financial incentives to encourage citizens, employees, and customers to take actions that are good for them or for society (e.g., energy conservation, healthy living, safe driving). Although financial incentives are often effective at inducing good behavior, they've been shown to have self-image costs: Those who receive incentives view their actions less positively due to the perceived incompatibility between financial incentives and intrinsic motives. We test an intervention that allows organizations and individuals to resolve this tension: We use financial rewards to kick-start good behavior and then offer individuals the opportunity to give up some or all of their earned financial rewards in order to boost their self-image. Two preregistered studies-an incentivized online experiment ( = 763) on prosocial behavior and a large field experiment ( = 17,968) on exercise-provide evidence that emphasizing the intrinsic rewards of a past action leads individuals to forgo or donate earned financial rewards. Our intervention allows individuals to retroactively signal that they acted for the right reason, which we call "motivation laundering." We discuss the implications of motivation laundering for the design of incentive systems and behavioral change.
政策制定者、雇主和保险公司经常提供经济激励措施,以鼓励公民、员工和客户采取对他们自己或社会有益的行动(例如,节能、健康生活、安全驾驶)。尽管经济激励措施通常在诱导良好行为方面非常有效,但它们已被证明具有自我形象成本:由于经济激励措施与内在动机之间的感知不兼容性,那些获得激励措施的人对自己的行为评价较低。我们测试了一种干预措施,该措施允许组织和个人解决这种紧张关系:我们使用经济奖励来启动良好行为,然后为个人提供放弃部分或全部已获得经济奖励的机会,以提升他们的自我形象。两项预先注册的研究——一项关于亲社会行为的激励性在线实验(n=763)和一项关于锻炼的大型实地实验(n=17968)——提供了证据表明,强调过去行为的内在回报会导致个人放弃或捐赠已获得的经济奖励。我们的干预措施允许个人追溯表明他们是出于正确的原因采取行动的,我们称之为“动机洗钱”。我们讨论了动机洗钱对激励系统设计和行为改变的影响。