Medical Imaging Research Unit, Division of Biomedical Engineering, University of Cape Town, Cape Town, South Africa.
Division of Epidemiology and Biostatistics, School of Public Health and CIDRI-AFRICA, Institute of Infectious Disease & Molecular Medicine, University of Cape Town, Cape Town, South Africa.
PLoS One. 2020 Aug 19;15(8):e0237910. doi: 10.1371/journal.pone.0237910. eCollection 2020.
BACKGROUND: Mobile health (mHealth) has the potential to improve access to healthcare, especially in developing countries. The proliferation of mHealth has not been accompanied by a corresponding growth in design guidelines for mHealth applications. This paper proposes a framework for mHealth application design that combines the Information Systems Research (ISR) framework and design thinking. We demonstrate a use case for the proposed framework in the form of an app to read the result of the tuberculin skin test (TST), which is used to screen for latent tuberculosis infection. The framework was used in the re-design of the TST reading app but could also be used in earlier stages of mHealth app design. METHODS: The ISR framework and design thinking were merged based on how the modes of design thinking integrate with the cycles of the ISR framework. Using the combined framework, we re-designed an mHealth app for TST reading, intended to be used primarily in a developing context by healthcare workers. Using the proposed framework, the app was iterated upon and developed with the aid of personas, observations, prototyping and questionnaires. RESULT: The combined framework was applied through engagement with end-users, namely ten healthcare workers and ten graduate students. Through review of the literature and iterations of the app prototype, we identified various usability requirements and limitations. These included challenges related to image capture and a misunderstanding of instructions. These insights influenced the development and improvement of the app. CONCLUSION: The combined framework allowed for engagement with end-users and for low-cost, rapid development of the app while addressing contextual challenges and needs. The integration of design thinking modes with the ISR cycles was effective in achieving the objectives of each approach. The combined framework acknowledges the importance of engaging users when implementing mHealth technologies, especially in developing and under-resourced contexts. Findings from this study support the use of this framework as a guide in the design of user-centred mHealth interventions.
背景:移动医疗(mHealth)有改善医疗服务可及性的潜力,尤其是在发展中国家。mHealth 的普及并没有伴随着针对 mHealth 应用程序的设计指南的相应增长。本文提出了一个将信息系统研究(ISR)框架和设计思维相结合的 mHealth 应用程序设计框架。我们以一种用于读取结核菌素皮肤试验(TST)结果的应用程序为例,演示了该框架的应用。该框架用于重新设计 TST 阅读应用程序,但也可用于 mHealth 应用程序设计的早期阶段。
方法:基于设计思维模式如何与 ISR 框架的周期相结合,合并了 ISR 框架和设计思维。使用组合框架,我们重新设计了一个用于 TST 阅读的 mHealth 应用程序,旨在主要由发展中国家的医疗工作者使用。使用提出的框架,借助角色、观察、原型制作和问卷调查,对应用程序进行了迭代开发。
结果:通过与最终用户(即 10 名医疗工作者和 10 名研究生)的互动,应用了组合框架。通过对文献的回顾和应用程序原型的迭代,我们确定了各种可用性要求和限制。这些挑战包括与图像捕获相关的挑战以及对说明的误解。这些见解影响了应用程序的开发和改进。
结论:组合框架允许与最终用户进行互动,并在解决背景挑战和需求的同时,以低成本、快速开发应用程序。将设计思维模式与 ISR 周期集成,有效地实现了每种方法的目标。组合框架承认在实施 mHealth 技术时与用户互动的重要性,尤其是在发展中和资源匮乏的环境中。本研究的结果支持将该框架用作设计以用户为中心的 mHealth 干预措施的指南。
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