Philadelphia Care Foundation, Amersfoort, The Netherlands.
Department of Medical Humanities, Amsterdam Public Health research institute, Amsterdam UMC, VU University Medical Center, Amsterdam, The Netherlands.
J Intellect Disabil Res. 2020 Oct;64(10):750-756. doi: 10.1111/jir.12770. Epub 2020 Aug 24.
During the COVID-19 outbreak, service providers in the Netherlands had to switch towards providing remote support for people with intellectual disabilities living independently. This study aims to provide insight into the use of online support during the outbreak.
We analysed quantitative data on planned and unplanned contacts between the online support service DigiContact and its service users.
The results indicate that the COVID-19 outbreak and the related containment measures had a strong impact on online support use, specifically on the unplanned use of online support.
Offering online support as a standard component of services for independently living people with intellectual disability enables service providers to be flexible and responsive towards fluctuations in both support needs and onsite support availability during a social crisis such as COVID-19.
在 COVID-19 疫情期间,荷兰的服务提供者不得不转向为独立生活的智障人士提供远程支持。本研究旨在深入了解疫情期间在线支持的使用情况。
我们分析了在线支持服务 DigiContact 与其服务用户之间计划和非计划联系的定量数据。
结果表明,COVID-19 疫情及其相关的遏制措施对在线支持的使用产生了强烈影响,特别是对在线支持的非计划性使用产生了影响。
将在线支持作为智障人士独立生活服务的标准组成部分,可以使服务提供者在 COVID-19 等社会危机期间,灵活应对支持需求和现场支持可用性的波动。