The Ohio State University, Nisonger Center, Columbus, Ohio.
J Appl Res Intellect Disabil. 2020 May;33(3):640-647. doi: 10.1111/jar.12709. Epub 2020 Feb 12.
The use of remote support technologies is a newer form of service that can contribute to increased independence while giving adults with intellectual and developmental disabilities a sense of home safety. This research reviewed the use of remote support services, which is a waiver service that includes smart home technologies and remote support staff that can be called upon, when needed.
Using focus groups and telephone interviews, the present authors asked users of remote support services about their experience, including what they liked most and least about their experience with these technologies.
Overall, increased independence and a sense of security and home safety were identified as the two principal benefits. Remote support technologies may be a part of the solution to addressing the lack of direct support professionals available to provide in-home care.
The present authors discuss the benefits of remote support technologies and offer recommendations for future research regarding remote support technologies and the potential benefits of this newer form of support service.
远程支持技术的使用是一种较新的服务形式，它可以在提高成年人独立性的同时，让他们感受到家庭安全。本研究回顾了远程支持服务的使用情况，这是一种豁免服务，包括智能家居技术和远程支持人员，在需要时可以随时提供帮助。
本研究的作者使用焦点小组和电话访谈的方式，询问了远程支持服务的使用者的体验，包括他们对这些技术的体验最满意和最不满意的方面。
总体而言，提高独立性以及安全感和家庭安全性被确定为两个主要的益处。远程支持技术可能是解决直接支持专业人员不足，无法提供家庭护理这一问题的解决方案的一部分。
本研究的作者讨论了远程支持技术的好处，并就远程支持技术以及这种较新的支持服务形式的潜在好处提出了未来研究的建议。
