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NHS 员工工作压力:混合方法研究。

Work Stress in NHS Employees: A Mixed-Methods Study.

机构信息

Psychology Centre for Health and Cognition, Bath Spa University, Newton Park Campus, Newton St Loe, Bath BA2 9BN, UK.

Faculty of Health, Education, Medicine and Social Care, Anglia Ruskin University, Bishop Hall Lane, Chelmsford CM1 1SQ, UK.

出版信息

Int J Environ Res Public Health. 2020 Sep 4;17(18):6464. doi: 10.3390/ijerph17186464.

Abstract

The United Kingdom's National Health Service (NHS) has a higher-than-average level of stress-related sickness absence of all job sectors in the country. It is important that this is addressed as work stress is damaging to employees and the organisation, and subsequently impacts patient care. The aim of this study was to gain an in-depth understanding of working conditions and wellbeing in NHS employees from three employing NHS Trusts through a mixed-methods investigation. First, a cross-sectional organisational survey was completed by 1644 respondents. Questions examined working conditions, stress, psychological wellbeing, job satisfaction, and presenteeism. This was followed by 33 individual semistructured interviews with NHS staff from a variety of clinical and nonclinical roles. Quantitative findings revealed that working conditions were generally positive, although most staff groups had high levels of workload. Regression outcomes demonstrated that a number of working conditions influenced mental wellbeing and stress. Three themes were generated from thematic analysis of the interview data: wellbeing at work, relationships, and communication. These highlight areas which may be contributing to workplace stress. Suggestions are made for practical changes which could improve areas of difficulty. Such changes could improve staff wellbeing and job satisfaction and reduce sickness absence.

摘要

英国国民保健制度(NHS)的压力相关缺勤率高于全国所有职业部门的平均水平。解决这个问题很重要,因为工作压力对员工和组织都有损害,进而影响患者护理。本研究的目的是通过混合方法调查,深入了解来自三个 NHS 信托机构的 NHS 员工的工作条件和幸福感。首先,1644 名受访者完成了一项横断面组织调查。问题调查了工作条件、压力、心理健康、工作满意度和出勤情况。随后,对来自各种临床和非临床角色的 NHS 工作人员进行了 33 次个人半结构化访谈。定量研究结果表明,工作条件总体上是积极的,尽管大多数员工群体的工作量都很高。回归结果表明,一些工作条件会影响心理健康和压力。从访谈数据的主题分析中生成了三个主题:工作中的幸福感、人际关系和沟通。这些主题突出了可能导致工作场所压力的领域。提出了一些实际变革的建议,这些变革可以改善困难领域。这些变革可以提高员工的幸福感和工作满意度,并减少缺勤率。

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