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酒店员工工作中的趣味氛围:从集体主义视角看对工作家庭冲突和员工深层表演的影响

Hotel employees' fun climate at work: Effects on work-family conflict and employee deep acting through a collectivistic perspective.

作者信息

Xu Shengtao, Wang Yao-Chin, Ma Emily, Wang Ruixia

机构信息

School of Management, Xiamen University, Xiamen 361005, China.

School of Human Environmental Sciences, University of Arkansas, 118 Home Economics Bldg, Fayetteville, AR, 72701, USA.

出版信息

Int J Hosp Manag. 2020 Oct;91:102666. doi: 10.1016/j.ijhm.2020.102666. Epub 2020 Sep 11.

Abstract

Although the importance of workplace fun in hospitality organizations has been emphasized by scholars, discussion of the mechanism of a workplace fun climate in collectivistic cultural contexts is still rare in current literature. Therefore, based on a collectivistic perspective, this study aims to examine the effects of a three-component fun climate at work (socializing with coworkers, celebrating at work, and global fun at work) on employee deep acting and work-family conflict. A total of 389 usable survey responses were collected from full-time hotel employees in China. The results of this study reveal that socializing with coworkers and celebrating at work enhance global fun at work. Moreover, global fun at work significantly reduces employees' work-family conflict and strengthens their deep acting at work. Findings of this study not only contribute to knowledge of understanding workplace fun climate in hospitality literature but also offer valuable practical implications to the hospitality industry.

摘要

尽管学者们已经强调了工作场所乐趣在酒店组织中的重要性,但在当前文献中,关于集体主义文化背景下工作场所乐趣氛围机制的讨论仍然很少。因此,本研究基于集体主义视角,旨在探讨工作场所三要素乐趣氛围(与同事社交、工作中庆祝、工作整体乐趣)对员工深度表演和工作家庭冲突的影响。本研究共收集了来自中国全职酒店员工的389份有效调查问卷回复。研究结果表明,与同事社交和工作中庆祝会增强工作整体乐趣。此外,工作整体乐趣显著减少员工的工作家庭冲突,并增强他们在工作中的深度表演。本研究结果不仅有助于丰富酒店业文献中对工作场所乐趣氛围的理解,还为酒店业提供了有价值的实践启示。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/3fb9/7484734/0b291871630a/gr1_lrg.jpg

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