Seifert Alexander, Thilo Friederike J S
Zentrum für Gerontologie, Universität Zürich, Pestalozzistrasse 24, 8032, Zürich, Schweiz.
Hochschule für Soziale Arbeit, Fachhochschule Nordwestschweiz, Olten, Schweiz.
Z Gerontol Geriatr. 2021 Dec;54(8):795-801. doi: 10.1007/s00391-020-01789-0. Epub 2020 Oct 1.
Residential old age institutions are currently undergoing a digital transformation process, which is characterized by an orientation towards increasing digitalization of work processes as well as the institutional infrastructure. But what does the variety of technical solutions used in these old-age institutions look like and how is the digital transformation process assessed by the managers of these institutions?
The survey was carried out as a standardized online survey of residential old age homes throughout Switzerland. The respective managers were interviewed. The sample was made up of 466 institutions.
Established technologies, such as television, contact and fall mats as well as software solutions in the administrative area are used almost everywhere, while robots for activating the clientele, gaming consoles or telemedical technologies are rarely used. Among those interviewed there were more people who saw advantages rather than disadvantages in the use of technical tools. The greatest obstacles that were perceived when introducing a new technology were the associated costs, a lack of employee skills and a nonexistent infrastructure. Multivariate analysis showed that the degree of digitalization in a facility depends not only on its size but above all on the technological affinity and rating of the senior staff.
The degree of technology in old age institutions varies but overall it is rather sobering regarding the use of completely new technologies, such as robotics or telemedicine. Barriers to the increasing digital transformation were worked out from the survey and are discussed.
老年居住机构目前正在经历数字化转型过程，其特点是朝着工作流程以及机构基础设施的数字化程度提高的方向发展。但是，这些老年机构所使用的各种技术解决方案是什么样的，以及这些机构的管理人员如何评估数字化转型过程呢？
该调查是对瑞士各地老年居住机构进行的标准化在线调查。对各机构的管理人员进行了访谈。样本由466个机构组成。
诸如电视、接触垫和跌倒垫以及行政领域的软件解决方案等成熟技术几乎在所有地方都有使用，而用于激发客户积极性的机器人、游戏机或远程医疗技术则很少使用。在接受采访的人中，认为使用技术工具利大于弊的人更多。引入新技术时所察觉到的最大障碍是相关成本、员工技能不足和基础设施匮乏。多变量分析表明，一个机构的数字化程度不仅取决于其规模，最重要的是取决于高级员工的技术亲和力和评价。
老年机构的技术程度各不相同，但总体而言，对于机器人技术或远程医疗等全新技术的使用情况相当不容乐观。从调查中梳理出了数字化转型加剧的障碍并进行了讨论。
