Reutskaja Elena, Iyamabo Jeremiah, Raghubir Priya, Gallo Iñigo
Marketing Department, IESE Business School, Barcelona, Spain.
Marketing Department, Leonard N. Stern School of Business, New York University, New York, NY, United States.
Front Psychol. 2020 Sep 9;11:552888. doi: 10.3389/fpsyg.2020.552888. eCollection 2020.
Building on past research on judgment anchoring, we investigate the effect of price information on consumers' choice of denomination when making a purchase. Across seven experiments, including two in the field ( = 4,020), we find that people tend to purchase with denominations that are the same as the product prices. They use larger denominations for higher priced products that are priced at the value of the denomination held, and smaller denominations for lower priced products that are priced at the value of the smaller denomination held. The effect is not explained by storage or purchase convenience. We propose the "price-denomination effect" is driven by consumers anchoring on product price and then choosing the denomination that matches the anchor. The effect replicates across participants from different continents (United States, Europe, and Africa) and samples (online panelists, and actual consumers), as well as prices in different currencies (United States $, €, and Nigerian Naira). We further demonstrate that people's preference for denominations also affects the choice of the form of payment used: cash versus card. Consumers are more likely to use cash (vs. card) when product price is exactly the same as a denomination held. We conclude with a discussion of theoretical and practical implications.
基于以往关于判断锚定的研究,我们调查了价格信息对消费者购买时面额选择的影响。在包括两项实地实验(样本量(n = 4,020))在内的七项实验中,我们发现人们倾向于用与产品价格相同的面额进行购买。对于价格较高且价格等于所持面额价值的产品,他们使用较大面额;对于价格较低且价格等于所持较小面额价值的产品,他们使用较小面额。这种效应无法用存储或购买便利性来解释。我们提出“价格 - 面额效应”是由消费者以产品价格为锚定,然后选择与该锚定相匹配的面额所驱动的。这种效应在来自不同大陆(美国、欧洲和非洲)的参与者、不同样本(在线受访者和实际消费者)以及不同货币(美元、欧元和尼日利亚奈拉)的价格中都得到了重复验证。我们进一步证明,人们对面额的偏好也会影响支付方式的选择:现金与信用卡。当产品价格与所持面额完全相同时,消费者更有可能使用现金(而非信用卡)支付。我们最后讨论了理论和实践意义。