Zong Yi, Guo Xiaojie
Postgraduate Office, Tianjin University of Commerce, Tianjin, China.
School of Management, Tianjin University of Commerce, Tianjin, China.
Front Psychol. 2022 Feb 8;13:794135. doi: 10.3389/fpsyg.2022.794135. eCollection 2022.
Consumers are prone to cognitive biases in decision-making due to the impact of time restrictions, specific environment, and project inducements in the process of experience. Compared with traditional marketing scenarios, it is easy to bias decision makers due to the existence of anchor information. Research on anchoring effect focuses on psychology, economics, law, and medicine instead of the price judgment of consumers. This article uses experimental research to explore the existence and influencing factors of anchoring effect when consumers judge and estimate the price of a product in experiencing scenes. In this article, the hypothesis is that anchoring effect exists and is influenced by factors including anchor value, gender, emotion, personality, knowledge and skill, time pressure, early warning indication, cognitive need, and self-confidence level under external and internal anchor conditions. Subjects judged and estimated different prices after product experience through the design of different decision-making scenarios of external (high anchors and low anchors) and internal anchors, and finally, the anchoring index (AI) and the mean skew index were used to calculate the anchoring effect. The experimental results showed that consumers were affected by anchoring effect when making price judgment in experiencing scenes. In addition to the factors of time pressure and self-confidence level, gender, personality, knowledge, and skill all had a significant influence on anchoring effect under external anchor conditions. Finally, this article provides advice for enterprise marketing planners including setting reasonable anchor values, highlighting the design of experiencing scenes, and developing differentiation strategies.
在体验过程中,由于时间限制、特定环境和项目诱因的影响,消费者在决策时容易出现认知偏差。与传统营销场景相比,由于锚定信息的存在,决策者更容易产生偏差。目前关于锚定效应的研究主要集中在心理学、经济学、法学和医学领域,而非消费者的价格判断。本文采用实验研究方法,探讨消费者在体验场景中对产品价格进行判断和估计时锚定效应的存在及其影响因素。本文的假设是,在外部和内部锚定条件下,锚定效应存在且受到锚定值、性别、情绪、个性、知识和技能、时间压力、预警提示、认知需求和自信水平等因素的影响。通过设计外部(高锚和低锚)和内部锚定的不同决策场景,让受试者在产品体验后对不同价格进行判断和估计,最后利用锚定指数(AI)和平均偏差指数来计算锚定效应。实验结果表明,消费者在体验场景中进行价格判断时受到锚定效应的影响。除时间压力和自信水平因素外,性别、个性、知识和技能在外部锚定条件下对锚定效应均有显著影响。最后,本文为企业营销策划者提供了建议,包括设定合理的锚定值、突出体验场景设计以及制定差异化策略。