Wei Qiang, Lv Dong, Fu Shuna, Zhu Dongmei, Zheng Minxiao, Chen Si, Zhen Shihang
Department of Psychology, Jianghan University, WuHan, People's Republic of China.
School of Business Administration, Huaqiao University, Quanzhou, People's Republic of China.
Psychol Res Behav Manag. 2023 Sep 11;16:3787-3803. doi: 10.2147/PRBM.S416821. eCollection 2023.
Tourism consumption is a topic with heated debates in tourism research, and pricing tourism products is a crucial task for tourism managers. Different types of tourist attractions offer different experiences to tourists, which affect their price perceptions and purchase decisions.
This study combined questionnaires and event-related potentials (ERPs) measures to explore the magnitude of psychological conflict and the degree of emotional arousal that consumers experience when faced with different prices of goods in different scenic types.
The questionnaire results showed that attraction type influenced consumers' price perceptions and that consumers were willing to pay higher prices for products in attractions. The ERP results implied that in the early stage of cognition, attraction type did not affect consumers' perceptual processing, while price information attracted consumers' cognitive attention. In the late stage of cognition, attraction type, and price information jointly influenced consumers' decision-making, and consumers tended to accept high prices of products in entertainment attractions and cultural attractions, but consumers were more sensitive to the price of products in cultural attractions and less tolerant to price increases.
The study elucidated how price information influenced consumers' purchase decisions of tourism products at different stages of the dual-process theory, which can assist tourism managers in devising different pricing strategies and positioning strategies based on the attributes of attractions, to enhance product sales and revenues. This would further the vision of the World Tourism Organization (UNWTO) of "tourism fostering economic development".
旅游消费是旅游研究中一个备受争议的话题,而旅游产品定价是旅游管理者的一项关键任务。不同类型的旅游景点为游客提供不同的体验,这会影响他们的价格感知和购买决策。
本研究结合问卷调查和事件相关电位(ERP)测量,以探究消费者在面对不同景区类型中不同价格的商品时所经历的心理冲突程度和情绪唤醒程度。
问卷调查结果表明,景点类型会影响消费者的价格感知,并且消费者愿意为景点中的产品支付更高的价格。ERP结果表明,在认知早期,景点类型不会影响消费者的感知加工,而价格信息会吸引消费者的认知注意。在认知后期,景点类型和价格信息共同影响消费者的决策,消费者倾向于接受娱乐景点和文化景点中产品的高价,但消费者对文化景点中产品的价格更为敏感,对价格上涨的容忍度较低。
该研究阐明了在双加工理论的不同阶段价格信息如何影响消费者对旅游产品的购买决策,这可以帮助旅游管理者根据景点的属性制定不同的定价策略和定位策略,以提高产品销量和收入。这将进一步推动世界旅游组织(UNWTO)“旅游促进经济发展”的愿景。