Oyegbile Yemisi Okikiade, Brysiewicz Petra
University of KwaZulu-Natal, School of Nursing and Public Health, Howard College Campus, South Africa.
Afr J Emerg Med. 2020 Dec;10(4):249-255. doi: 10.1016/j.afjem.2020.07.005. Epub 2020 Aug 13.
Measuring patients' experience in the emergency department can be an avenue through which the patients are able to evaluate their own care experience, and this may provide guidance for healthcare professionals in addressing quality improvement. This scoping review aimed to identify and examine existing tools that measure patients' experience in the emergency department.
A scoping review was carried out to synthesize evidence from a range of studies in order to describe the characteristics of each study and their sample, and to describe the tools used to measure patients' experience in the emergency department.
Out of the 308 articles retrieved, results of the first and second level screening yielded 10 articles for inclusion using 9 different experience tools/questionnaire in the emergency department.
Measuring patients' experience in the emergency department is a global concern, however research conducted in low-to-middle-income countries is very limited and such research in Africa appears to be absent. Getting consumers of care to evaluate their experience may help healthcare professionals to identify discrepancies in care and plan possible strategies to address them.
衡量患者在急诊科的体验可以成为患者评估自身护理体验的一种途径，这可能为医护人员解决质量改进问题提供指导。本范围综述旨在识别和审查现有的用于衡量患者在急诊科体验的工具。
进行了一项范围综述，以综合一系列研究中的证据，从而描述每项研究及其样本的特征，并描述用于衡量患者在急诊科体验的工具。
在检索到的308篇文章中，一级和二级筛选的结果产生了10篇文章纳入研究，这些研究在急诊科使用了9种不同的体验工具/问卷。
衡量患者在急诊科的体验是一个全球关注的问题，然而在低收入和中等收入国家进行的研究非常有限，在非洲似乎还没有此类研究。让医疗服务消费者评估他们的体验可能有助于医护人员识别护理中的差异，并制定可能的策略来解决这些差异。
