Rodrigues Maria Eunice Nogueira Galeno, Belarmino Adriano da Costa, Custódio Lívia Lopes, Gomes Ilvana Lima Verde, Ferreira Júnior Antonio Rodrigues
State University of Ceará, Brazil,
Invest Educ Enferm. 2020 Oct;38(3). doi: 10.17533/udea.iee.v38n3e09.
Report on communication and qualified listening in nursing work in the face of the COVID-19 pandemic.
This descriptive, theoretical and reflexive report was developed by nurses between March 20th and May 25th 2020 at Emergency Care Services in the city of Fortaleza, Ceará, Brazil. Health communication served as the theoretical background for this research.
Two main thematic categories were highlighted: (i) Resignifications of communication in the work relationships of the health team and (ii) Guided listening to users by nurses at the Emergency Care Services during the pandemic.
The experience revealed an excerpt of what is found under the conditions of the current situation resulting from COVID-19. Communication turned into an essential tool to maintain professional relationships and culminate in collaboration and cooperation of the team in order to provide a close relationship with the user and promote the quality of health care processes.
报告在新冠疫情背景下护理工作中的沟通与有效倾听情况。
本描述性、理论性与反思性报告由巴西塞阿拉州福塔莱萨市急救服务部门的护士于2020年3月20日至5月25日期间撰写。健康沟通作为本研究的理论背景。
突出了两个主要主题类别：（i）医疗团队工作关系中沟通的重新定义，以及（ii）疫情期间急救服务部门护士对用户的引导性倾听。
该经验揭示了新冠疫情当前形势下所发现情况的一个片段。沟通成为维持职业关系的重要工具，并最终促成团队的协作与合作，以便与用户建立密切关系并提升医疗保健过程的质量。
