Post-graduate School of Occupational Health, Università Cattolica del Sacro Cuore, Italy.
Health Service Department, State Police, Ministry of Interior, Italy.
Ind Health. 2021 Mar 24;59(2):117-127. doi: 10.2486/indhealth.2020-0246. Epub 2021 Jan 20.
Burnout syndrome (BOS) is a work-related constellation of symptoms characterized by emotional exhaustion, depersonalization, and personal accomplishment. A cross-sectional survey was performed to study the prevalence of BOS among a randomly selected sample of 280 Italian Red Cross volunteers. A socio-demographic questionnaire and the Maslach Burnout Inventory (MBI)-HSS were used to collect data. 241 volunteers participated (response rate: 86.1%). A significant proportion of the workers had BOS subscale scores in the highest tertile: emotional exhaustion 8.0%, depersonalization 35.9% and perceived lack of accomplishment 23.5%, respectively. Volunteers in emergency care reported higher levels of emotional exhaustion (p=0.004) and depersonalization (p=0.001), and lower level of personal accomplishment (p=0.042) than volunteers engaged in non-healthcare social and administrative duties. These findings support the opportunity of a set of administrative, organizational and individual preventive interventions for emergency volunteers' mental health.
burnout 综合征（BOS）是一种与工作相关的症状群，其特征为情绪衰竭、去人格化和个人成就感降低。进行了一项横断面调查，以研究随机选择的 280 名意大利红十字会志愿者样本中 BOS 的患病率。使用社会人口统计学问卷和 Maslach 倦怠量表（MBI-HSS）来收集数据。241 名志愿者参与（应答率：86.1%）。相当一部分劳动者的 BOS 分量表得分处于最高三分位数：情绪衰竭 8.0%，去人格化 35.9%和感知缺乏成就感 23.5%。从事紧急护理的志愿者报告的情绪衰竭（p=0.004）和去人格化（p=0.001）水平更高，个人成就感（p=0.042）水平更低，而从事非医疗保健社会和行政职责的志愿者则更低。这些发现支持为紧急志愿者的心理健康提供一系列行政、组织和个人预防干预措施的机会。
