Department of General Psychology, University of Padua, Italy.
De Leo Fund, Padua, Italy.
Crisis. 2022 Mar;43(2):98-104. doi: 10.1027/0227-5910/a000759. Epub 2021 Feb 10.
People bereaved by suicide often face isolation, complicated grief, and increased suicide risk. We aimed to explore how live-chat can support survivors in their bereavement process. A thematic analysis was carried out on 30 live-chat conversations through the software ATLAS.ti8. Transcripts were retrieved from a major Italian association providing online support. The users had different ages (18-60 years), degrees of kinship with the deceased (blood-related and not), and time distance from the loss (between 48 hr and 10 years). Five themes were identified: meaning-making, reactions to the loss, resources, needs, and interactions with the operator. Survivors used the live-chat as a safe space in which to disclose nonsocially desirable details and to make sense of suicide through the reconstruction of events and the deceased's motivations. Given the limited social resources and the dissatisfaction with the available formal support, users resorted to justification, rationalization, or faith and found support and reassurance in the live chats. Some conversations were fragmented and lacked detailed information on the users. Because of their anonymity and accessibility, live-chats represent a valid first-line form of support, from which survivors may obtain useful information and start a meaning-making process.
自杀身亡者的亲友往往面临孤立无援、复杂悲伤和自杀风险增加等问题。本研究旨在探索在线实时聊天如何为丧亲者提供支持。我们对通过软件 ATLAS.ti8 分析的 30 次实时聊天会话进行了主题分析。这些记录均来自于一家意大利主要在线互助协会。使用者的年龄（18-60 岁）、与死者的亲缘关系（血缘或非血缘）和与丧失亲人的时间间隔（48 小时至 10 年）存在差异。共确定了五个主题：意义构建、对丧失的反应、资源、需求以及与操作员的互动。幸存者将实时聊天作为一个安全的空间，在其中披露非社会期望的细节，并通过对事件和死者动机的重建来理解自杀。由于社会资源有限，以及对现有正式支持的不满，使用者诉诸于合理化或信仰，并在实时聊天中获得支持和安慰。一些对话是碎片化的，缺乏有关使用者的详细信息。由于实时聊天具有匿名性和可及性，因此是一种有效的一线支持形式，幸存者可以从中获取有用的信息并开始意义构建过程。
