Pichonnaz David, Staffoni Liliane, Greppin-Bécherraz Camille, Menia-Knutti Isabelle, Schoeb Veronika
School of Social Work, University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis), Sierre, Switzerland.
School of Health Sciences (HESAV), University of Applied Sciences and Arts Western Switzerland (HES-SO), Lausanne, Switzerland.
Qual Health Res. 2021 May;31(6):1094-1104. doi: 10.1177/1049732321991508. Epub 2021 Feb 22.
Based on an empirical analysis of video-recorded collaborative practice situations, this article looks at different ways in which a health professional can direct a request to another professional with the aim that he or she performs an action. Using a corpus of video-recorded interactions in different institutional settings and types of situations, it looks at how requests are formulated, showing that they can range from authoritative to mitigated, direct to indirect, and explicit to implicit. The study shows that professionals use a great deal of strategies to preserve politeness and each other's right not to be told what to do, aiming at mitigating the "face-threatening" aspect of requests. However, by doing so, they frequently produce unclear statements which can impede good communication and professional collaboration.
基于对视频记录的协作实践情境的实证分析，本文探讨了健康专业人员向另一位专业人员提出请求以使对方采取行动的不同方式。通过使用不同机构环境和情境类型下的视频记录互动语料库，研究了请求是如何表达的，结果表明请求的表达方式可以从权威性到缓和性、直接到间接、明确到隐含。研究表明，专业人员会使用大量策略来维护礼貌以及彼此不被指使做事的权利，旨在减轻请求中“威胁面子”的方面。然而，这样做时，他们经常会产生不清晰的表述，这可能会妨碍良好的沟通和专业协作。
