Department of Statistic, Econometrics, Operational Research, Business Organization and Applied Economics, University of Cordoba, 14071 Córdoba, Spain.
Department of Agrarian Economy, Finance and Accounting, University of Cordoba, 14071 Córdoba, Spain.
Int J Environ Res Public Health. 2021 Feb 24;18(5):2232. doi: 10.3390/ijerph18052232.
The tourism sector in general and the hotel sector in particular face the challenge of managing appropriate security measures to deal with the COVID-19 pandemic. In this sense, it is useful to know which measures are most demanded by the clientele. This research, through non-parametric statistics tests, concluded that women are more demanding than men in relation to the security measures to be taken in hotels. More specifically, this research concludes that women are more demanding than men in relation to a set of measures including ensuring good hygiene conditions, the use of disinfectants, the existence of health and information checks, adapting the establishment to WHO recommendations, obtaining quality certification, measuring temperature, the need to provide information on protocols and measures, and the elimination of physical contact between people. This, as a practical application, makes it possible to know more accurately about the safety requirements of sex-segmented customers in the face of future health crises, allowing tourist managers to offer safer destinations and the hotel sector better health conditions for their clients.
旅游业一般，特别是酒店业，面临着管理适当的安全措施来应对 COVID-19 大流行的挑战。在这方面，了解客户最需要哪些措施是很有用的。本研究通过非参数统计检验得出结论，女性比男性更要求酒店采取安全措施。更具体地说，这项研究得出的结论是，女性比男性更要求采取一系列措施，包括确保良好的卫生条件、使用消毒剂、进行健康和信息检查、使机构适应世界卫生组织的建议、获得质量认证、测量体温、提供有关协议和措施的信息，以及消除人与人之间的身体接触。这在实际应用中，可以更准确地了解在未来的健康危机中针对性别细分客户的安全要求，使旅游管理人员能够提供更安全的目的地，酒店业为客户提供更好的健康条件。
