Gopal Ram, Singh Varsha, Aggarwal Arun
Chitkara College of Hospitality Management, Chitkara University, Chandigarh, Punjab India.
Chitkara Business School, Chitkara University, Chandigarh, Punjab India.
Educ Inf Technol (Dordr). 2021;26(6):6923-6947. doi: 10.1007/s10639-021-10523-1. Epub 2021 Apr 21.
The aim of the study is to identify the factors affecting students' satisfaction and performance regarding online classes during the pandemic period of COVID-19 and to establish the relationship between these variables. The study is quantitative in nature, and the data were collected from 544 respondents through online survey who were studying the business management (B.B.A or M.B.A) or hotel management courses in Indian universities. Structural equation modeling was used to analyze the proposed hypotheses. The results show that four independent factors used in the study viz. quality of instructor, course design, prompt feedback, and expectation of students positively impact students' satisfaction and further student's satisfaction positively impact students' performance. For educational management, these four factors are essential to have a high level of satisfaction and performance for online courses. This study is being conducted during the epidemic period of COVID- 19 to check the effect of online teaching on students' performance.
本研究的目的是确定在新冠疫情期间影响学生对在线课程满意度和表现的因素，并建立这些变量之间的关系。本研究本质上是定量研究，数据通过在线调查从544名受访者收集，这些受访者在印度大学学习工商管理（B.B.A或M.B.A）或酒店管理课程。采用结构方程模型分析所提出的假设。结果表明，本研究中使用的四个独立因素，即教师质量、课程设计、及时反馈和学生期望，对学生满意度有积极影响，进而学生满意度对学生表现有积极影响。对于教育管理而言，这四个因素对于在线课程获得高水平的满意度和表现至关重要。本研究是在新冠疫情期间进行的，以检验在线教学对学生表现的影响。
