Faculty of Management Studies, University of Central Punjab, Lahore 54000, Pakistan.
Department of Building and Environmental Technology, Division of Water Resources Engineering, Faculty of Engineering, Lund University, P.O. Box 118, 221 00 Lund, Sweden.
Int J Environ Res Public Health. 2021 Apr 27;18(9):4608. doi: 10.3390/ijerph18094608.
Organizational crisis can serve as a base to provide an opportunity to an organization for enhancing individuals, organizations, and communities. The healthcare sector is one of those sectors that remains under continuous pressure to provide high-quality service delivery to the patients. Hence, the requirement of innovation for this sector is huge when compared to other sectors. The majority of the previous studies have investigated the phenomenon of CSR at the employee's level (CSR-E) to influence employee behavior positively. However, the importance of CSR-E to enhance the innovative capability of the employees at the workplace is not well-explored in extant literature. Moreover, it is not clear from previous studies how the concept of servant leadership can explain the employee's engagement towards innovative work behavior (EIB). Thus, the current survey aims to test the relationship of CSR-E and EIB in the healthcare sector of Pakistan with the mediating effect of servant leadership. The data of the current study were obtained through a self-administered (paper-pencil) survey and they were analyzed through the structural equation modeling (SEM) technique. The empirical results of SEM analysis revealed that CSR-E and EIB are positively related and servant leadership partially mediates this relationship. The findings of the current study will be helpful for policymakers to improve their understanding towards CSR-E to induce EIB in the time of crisis. At the same time, the current study also highlights the importance of servant leadership to the policymakers in encouraging the employees to display their innovative capability at the workplace to serve their organization during the time of crisis.
组织危机可以为组织提供一个增强个人、组织和社区的机会。医疗保健部门是那些一直面临向患者提供高质量服务交付压力的部门之一。因此，与其他部门相比，该部门对创新的需求非常大。大多数先前的研究都调查了企业社会责任在员工层面（CSR-E）的现象，以积极影响员工行为。然而，CSR-E 对提高员工在工作场所的创新能力的重要性在现有文献中尚未得到充分探讨。此外，从先前的研究中不清楚服务型领导的概念如何解释员工对创新工作行为（EIB）的投入。因此，目前的调查旨在检验巴基斯坦医疗保健部门 CSR-E 和 EIB 之间的关系，以及服务型领导的中介作用。本研究的数据是通过自我管理（纸笔）调查获得的，并通过结构方程建模（SEM）技术进行了分析。SEM 分析的实证结果表明，CSR-E 和 EIB 呈正相关，服务型领导部分中介了这种关系。本研究的结果将有助于政策制定者提高对 CSR-E 的理解，以在危机时期诱导 EIB。同时，本研究还强调了服务型领导对政策制定者的重要性，以鼓励员工在工作场所展示他们的创新能力，在危机时期为他们的组织服务。
