School of Marxism, Wuhan University of Technology, Hubei, Wuhan, China.
Social Science Division, North China University of Water Resources and Electric Power, Zhengzhou, Henan, China. E-mail:
Work. 2021;69(2):625-636. doi: 10.3233/WOR-213504.
interpersonal communication in workplace is a problem that is faced by every employee. It is common in all industries and increasingly lethal. When they are unable to bear such overload of psychological pressure, they tend to suffer from anxiety, irritability, depression, and other psychological disorders and even mental diseases. It is urgent to explore how to help employees relieve psychological stress.
the study aimed to analyze the effects of cognitive behavioral therapy (CBT) on workplace interpersonal stress, and provide help for professionals, especially newcomers, to relieve social pressure.
125 employees of Internet enterprises were given multi-baseline designed CBT (with baseline phase, treatment phase, and post-baseline phase). 43 subjects who did not finish the therapist program were set as the control group and 82 subjects who finished the treatment program were set as the experimental group. First, the differences of interpersonal stress of subjects with different gender, age, educational background, and monthly salary were analyzed. Then, social avoidance, distress, anxiety, and depression scores in baseline, treatment, and post-baseline periods were compared. Finally, the effects of gender, age, educational background, and monthly salary on social avoidance, distress, anxiety, and depression scores of the experimental group were analyzed by multiple regression. and the influence paths of the workplace interpersonal pressure was constructed.
Social avoidance, distress, anxiety, and depression of employees earning 10000 or more per month were less than those earning 10000 or more per month. Social avoidance, distress, anxiety, and depression of employees aged 30-50 were higher than those aged < 30 and > 50 (P < 0.05). Social avoidance, social distress, and depression in males were lower than those in females (P < 0.05). Social distress, anxiety, and depression of employees with master's degree or above were less than those with bachelor's degree or junior college degree. There were significant differences between the two groups in the post baseline phase. The monthly salary had the greatest influence on the social avoidance and distress, anxiety, and depression scores of the employees after treatment, with the path coefficients of -0.183, -0.169, and -0.184, respectively.
CBT can effectively relieve social avoidance and distress of workplace employees and can improve the symptoms of anxiety and depression. Educational level, age, and monthly salary had a certain influence on the improvement of social avoidance, distress, anxiety and depression.
职场中的人际沟通是每个员工都会面临的问题。它普遍存在于所有行业，且日益致命。当他们无法承受这种心理压力的过载时，他们往往会患上焦虑、烦躁、抑郁等心理障碍，甚至精神疾病。因此，急需探索如何帮助员工缓解心理压力。
本研究旨在分析认知行为疗法（CBT）对职场人际压力的影响，为专业人士，特别是新入职人员提供帮助，以缓解社交压力。
对 125 名互联网企业员工进行多基线设计的 CBT（基线期、治疗期和后基线期）。未完成治疗师方案的 43 名受试者作为对照组，完成治疗方案的 82 名受试者作为实验组。首先，分析不同性别、年龄、教育背景和月薪的受试者的人际压力差异。然后，比较基线期、治疗期和后基线期的社交回避、痛苦、焦虑和抑郁评分。最后，采用多元回归分析实验组中性别、年龄、教育背景和月薪对社交回避、痛苦、焦虑和抑郁评分的影响，并构建职场人际压力的影响路径。
月薪 10000 元以上的员工的社交回避、痛苦、焦虑和抑郁程度低于月薪 10000 元以上的员工。30-50 岁员工的社交回避、痛苦、焦虑和抑郁程度高于<30 岁和>50 岁的员工（P<0.05）。男性的社交回避、社交痛苦和抑郁程度低于女性（P<0.05）。硕士及以上学历的员工社交痛苦、焦虑和抑郁程度低于本科及大专学历的员工。后基线期两组间差异有统计学意义。治疗后，月薪对员工社交回避和痛苦、焦虑和抑郁评分的影响最大，路径系数分别为-0.183、-0.169 和-0.184。
CBT 能有效缓解职场员工的社交回避和痛苦，改善焦虑和抑郁症状。教育水平、年龄和月薪对社交回避、痛苦、焦虑和抑郁的改善有一定影响。
