Department of Psychology, University of Minnesota.
Human Resources Research Organization.
J Appl Psychol. 2021 Jun;106(6):797-810. doi: 10.1037/apl0000933.
Due to the coronavirus disease 2019 (COVID-19) pandemic, many employees have been strongly encouraged or mandated to work from home. The present study sought to understand the attitudes and experiences of the general public toward remote work by analyzing Twitter data from March 30 to July 5 of 2020. We web scraped over 1 million tweets using keywords such as "telework," "work from home," "remote work," and so forth, and analyzed the content using natural language processing (NLP) techniques. Sentiment analysis results show generally positive attitudes expressed by remote work-related tweets, with minor dips during the weekend. Topic modeling results uncovered themes among tweets including home office, cybersecurity, mental health, work-life balance, teamwork, and leadership, with minor changes in topics revealed over the 14-week period. Findings point to topics of particular concern regarding working from home and can help guide hypothesis generation for future research. (PsycInfo Database Record (c) 2021 APA, all rights reserved).
由于 2019 年冠状病毒病（COVID-19）大流行，许多员工被强烈鼓励或强制在家工作。本研究通过分析 2020 年 3 月 30 日至 7 月 5 日的 Twitter 数据，旨在了解公众对远程工作的态度和经验。我们使用了“远程办公”、“在家工作”、“远程工作”等关键词，通过网络抓取了超过 100 万条推文，并使用自然语言处理（NLP）技术对内容进行了分析。情感分析结果显示，与远程工作相关的推文表达了普遍积极的态度，周末略有下降。主题建模结果揭示了推文的主题包括家庭办公室、网络安全、心理健康、工作生活平衡、团队合作和领导力，在 14 周的时间里，主题略有变化。研究结果指出了在家工作特别关注的问题，并有助于为未来的研究生成假设。（PsycInfo 数据库记录（c）2021 APA，保留所有权利）。
