Almaghaslah Dalia, Alsayari Abdulrhman, Alyahya Saleh Ali, Alshehri Rana, Alqadi Khawlah, Alasmari Sumiah
Department of Clinical Pharmacy, College of Pharmacy, King Khalid University, Abha 61441, Saudi Arabia.
Department of Pharmacognosy, College of Pharmacy, King Khalid University, Abha 61441, Saudi Arabia.
Healthcare (Basel). 2021 Jul 6;9(7):854. doi: 10.3390/healthcare9070854.
Design thinking, an innovative problem-solving approach, has gained wide popularity in healthcare disciplines. The aim of this work is to improve outpatients' experiences in hospital pharmacies in two hospitals in Asir region, Saudi Arabia. : The design thinking approach, adopted from Stanford University's D-School, was used in this study. : Several problems were identified: lack of comfortable environment in the pharmacies' waiting area, lack of a queue management system, and workflow inefficiencies related to ordering and supplies of medicines. A prototype was proposed to overcome these challenges. : The design thinking approach helped in identifying end-user (patients visiting outpatient pharmacies) values and desires and provided an understanding of their struggles. It also proposed tailored solutions that could improve patients' experiences while using the services of the outpatient pharmacies.
设计思维是一种创新的解决问题的方法，在医疗保健领域已广泛流行。这项工作的目的是改善沙特阿拉伯阿西尔地区两家医院门诊药房患者的就医体验。：本研究采用了源自斯坦福大学设计学院的设计思维方法。：识别出了几个问题：药房等候区缺乏舒适的环境、缺乏排队管理系统以及与药品订购和供应相关的工作流程效率低下。提出了一个原型来克服这些挑战。：设计思维方法有助于识别最终用户（前往门诊药房的患者）的价值观和愿望，并了解他们的困难。它还提出了量身定制的解决方案，可改善患者在使用门诊药房服务时的体验。
