Melwani Shimul, Rothman Naomi B
Kenan-Flagler Business School, University of North Carolina at Chapel Hill.
College of Business, Lehigh University.
J Appl Psychol. 2022 May;107(5):707-723. doi: 10.1037/apl0000811. Epub 2021 Sep 27.
We integrated theories of social exchange and emotional ambivalence to explain how ambivalent relationships influence interpersonally directed helping and harming behaviors. Using multiple methodologies, including a study of student teams, an experiment, and a quasifield study of retail employees, we compared ambivalent relationships with positive and negative relationships. Our three studies provide convergent evidence that ambivalent relationships with coworkers are positively related to both helping and harming behaviors. These dueling effects were mediated by the experience of ambivalent emotions. We also demonstrate that ambivalent emotions, and their downstream behavioral effects were amplified when individuals in ambivalent relationships had strong affiliative interpersonal goals. Overall, our findings have implications for theory on the relational antecedents of helping and harming, social exchange theory, and the effects of ambivalence in organizations. (PsycInfo Database Record (c) 2022 APA, all rights reserved).
我们整合了社会交换理论和情感矛盾理论，以解释矛盾关系如何影响人际导向的帮助和伤害行为。我们采用了多种方法，包括对学生团队的研究、一项实验以及对零售员工的准实地研究，将矛盾关系与积极和消极关系进行了比较。我们的三项研究提供了趋同的证据，表明与同事的矛盾关系与帮助和伤害行为均呈正相关。这些双重影响是由矛盾情绪的体验介导的。我们还证明，当处于矛盾关系中的个体有强烈的亲和人际目标时，矛盾情绪及其下游行为效应会被放大。总体而言，我们的研究结果对帮助和伤害的关系前因理论、社会交换理论以及组织中矛盾情绪的影响具有启示意义。（PsycInfo数据库记录（c）2022美国心理学会，保留所有权利）
