Multidisciplinary Food and Health Laboratory, School of Applied Sciences, State University of Campinas, Limeira, Brazil.
Department of Nutrition, Federal University of Rio Grande do Norte, Natal, Brazil.
Food Res Int. 2021 Nov;149:110671. doi: 10.1016/j.foodres.2021.110671. Epub 2021 Aug 28.
This study aimed to evaluate the use of food delivery apps (FDA) during the COVID-19 pandemic in Brazil. A total of 950 questionnaires were collected, covering four Brazilian regions: Southeast, Central-West, Northeast, and South. The data was collected during the peak of the second wave of the pandemic. A questionnaire with 39 measurement items was applied using an online survey. These items were evaluated using a five-point Likert scale covering the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). The data was analyzed using covariance-based structural equation modeling. About 47% of consumers use FDA weekly. The continuance intention of FDA during the pandemic in Brazil was affected by performance expectancy (β = 0.496; p < 0.001), social influence (β = 0.094; p < 0.001), hedonic motivation (β = 0.068; p = 0.026), price value (β = 0.103; p < 0.001), habit (β = 0.305; p < 0.001), frequency of using FDA (β = 0.051; p = 0.039), and solidarity with the foodservice sector (β = 0.090; p < 0.001). It was also observed that the continuance intention reduces risk perception (β = -0.403; p < 0.001), and risk perception reduces the frequency of using FDA (β = -0.178; p < 0.001). The results indicate that the UTAUT2 strongly explains consumers' continuance intention. Differences in path estimates among Brazilian regions were observed, indicating some regional differences. It was possible to observe a tendency of using FDA during and after the pandemic, motivated by several factors. The FDA developers and foodservice managers could use this data to improve their services. Policies must be established to increase consumer and employee safety during the delivery service.
这项研究旨在评估 COVID-19 大流行期间巴西食品配送应用程序（FDA）的使用情况。共收集了 950 份问卷，涵盖了巴西的四个地区：东南部、中西部、东北部和南部。数据是在大流行第二波高峰期收集的。使用在线调查应用了一份包含 39 个测量项目的问卷。这些项目使用五点李克特量表进行评估，涵盖了统一接受和使用技术理论 2（UTAUT2）。使用基于协方差的结构方程模型对数据进行了分析。大约 47%的消费者每周使用 FDA。巴西大流行期间 FDA 的持续使用意向受到绩效期望（β=0.496；p<0.001）、社会影响（β=0.094；p<0.001）、享乐动机（β=0.068；p=0.026）、价格价值（β=0.103；p<0.001）、习惯（β=0.305；p<0.001）、使用 FDA 的频率（β=0.051；p=0.039）和与餐饮服务部门的团结（β=0.090；p<0.001）的影响。还观察到，持续使用意向降低了风险感知（β=-0.403；p<0.001），风险感知降低了使用 FDA 的频率（β=-0.178；p<0.001）。结果表明，UTAUT2 强烈解释了消费者的持续使用意向。在巴西不同地区的路径估计存在差异，表明存在一些地区差异。在大流行期间和之后，出于多种因素的考虑，人们有可能倾向于使用 FDA。FDA 开发者和餐饮服务经理可以利用这些数据来改善他们的服务。必须制定政策，以提高在送货服务期间消费者和员工的安全性。
