分析不同在线赌博运营商对赌徒的消费者保护：一项复制研究。
Analyzing Consumer Protection for Gamblers Across Different Online Gambling Operators: A Replication Study.
作者信息
Catania Maris, Griffiths Mark D
机构信息
Kindred Group, Tigne Point, Level 6, The Centre, Sliema, TPO001 Malta.
International Gaming Research Unit, Psychology Department, Nottingham Trent University, 50 Shakespeare Street, Nottingham, NG1 4FQ UK.
出版信息
Int J Ment Health Addict. 2021 Nov 9:1-16. doi: 10.1007/s11469-021-00695-9.
Online gambling is a growing business with many stakeholders. Due to the fact that a small proportion of gamblers develop problems, responsible gambling (RG), player protection, and harm minimization have become core areas for gambling regulators. The present study replicated a previous one carried out by Bonello and Griffiths in 2017 to determine whether there had been any significant changes by leading gambling operators due to increased regulatory pressures over the past few years. Fifty leading online gambling operators were audited in relation to their RG practices as well as engaging with their customer services by posing as a problem gambler. Results indicated that overall RG practices appeared to have improved in the past 3 years based on the information in dedicated RG webpages, the increase in RG tool availability, and the communication with customer services. Despite the fact that RG practices appear to have improved, there were still areas for improvement.
在线赌博是一个涉及众多利益相关者且不断发展的行业。由于一小部分赌徒会出现问题，负责任赌博（RG）、玩家保护和危害最小化已成为赌博监管机构的核心领域。本研究重复了博内洛和格里菲思在2017年进行的一项研究，以确定在过去几年监管压力增加的情况下，主要赌博运营商是否发生了任何重大变化。对50家主要在线赌博运营商的负责任赌博做法进行了审计，并通过假扮问题赌徒与他们的客户服务部门进行接触。结果表明，根据专门的负责任赌博网页中的信息、负责任赌博工具可用性的增加以及与客户服务部门的沟通，总体负责任赌博做法在过去三年中似乎有所改善。尽管负责任赌博做法似乎有所改善，但仍有改进的空间。
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