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拟人化技术:拟人化研究的概念综述及其与儿童与数字语音助手互动的关系。

Anthropomorphizing Technology: A Conceptual Review of Anthropomorphism Research and How it Relates to Children's Engagements with Digital Voice Assistants.

机构信息

Department of Education, University of Oxford, 15 Norham Gardens, Oxford, OX2 6PY, UK.

出版信息

Integr Psychol Behav Sci. 2022 Sep;56(3):709-738. doi: 10.1007/s12124-021-09668-y. Epub 2021 Nov 23.

DOI:10.1007/s12124-021-09668-y
PMID:34811705
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC9334403/
Abstract

'Anthropomorphism' is a popular term in the literature on human-technology engagements, in general, and child-technology engagements, in particular. But what does it really mean to 'anthropomorphize' something in today's world? This conceptual review article, addressed to researchers interested in anthropomorphism and adjacent areas, reviews contemporary anthropomorphism research, and it offers a critical perspective on how anthropomorphism research relates to today's children who grow up amid increasingly intelligent and omnipresent technologies, particularly digital voice assistants (e.g., Alexa, Google Assistant, Siri). First, the article reviews a comprehensive body of quantitative as well as qualitative anthropomorphism research and considers it within three different research perspectives: descriptive, normative and explanatory. Following a brief excursus on philosophical pragmatism, the article then discusses each research perspective from a pragmatistic viewpoint, with a special emphasis on child-technology and child-voice-assistant engagements, and it also challenges some popular notions in the literature. These notions include descriptive 'as if' parallels (e.g., child behaves 'as if' Alexa was a friend), or normative assumptions that human-human engagements are generally superior to human-technology engagements. Instead, the article reviews different examples from the literature suggesting the nature of anthropomorphism may change as humans' experiential understandings of humanness change, and this may particularly apply to today's children as their social cognition develops in interaction with technological entities which are increasingly characterized by unprecedented combinations of human and non-human qualities.

摘要

“拟人化”是人类与技术互动研究,特别是儿童与技术互动研究中的一个常用术语。但在当今世界,将某物“拟人化”究竟意味着什么呢?本文是一篇针对对拟人化和相关领域感兴趣的研究人员的概念性评论文章,回顾了当代的拟人化研究,并从当今在日益智能化和无处不在的技术,特别是数字语音助手(如 Alexa、Google Assistant、Siri)环境中成长的儿童的角度,批判性地审视了拟人化研究。

首先,本文综述了大量定量和定性的拟人化研究,并将其置于三种不同的研究视角下:描述性、规范性和解释性。在简要探讨哲学实用主义之后,本文从实用主义的角度讨论了每一种研究视角,特别强调了儿童与技术和儿童与语音助手的互动,并对文献中的一些流行观点提出了挑战。这些观点包括描述性的“好像”类推(例如,孩子的行为“好像”Alexa 是朋友),或者规范性的假设,即人际互动通常优于人机互动。相反,本文综述了文献中的不同例子,表明随着人类对人性的经验理解发生变化,拟人化的本质可能会发生变化,这尤其适用于当今的儿童,因为他们的社会认知在与具有前所未有人类和非人类特质组合的技术实体的互动中发展。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/756d/9334403/c3fc7fb69303/12124_2021_9668_Fig1_HTML.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/756d/9334403/c3fc7fb69303/12124_2021_9668_Fig1_HTML.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/756d/9334403/c3fc7fb69303/12124_2021_9668_Fig1_HTML.jpg

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