Liu Longjun, Wan Wenhai, Fan Qing
School of Business, Nanjing University, Nanjing, People's Republic of China.
School of Business Administration, Huaqiao University, Quanzhou, People's Republic of China.
Psychol Res Behav Manag. 2021 Dec 23;14:2181-2195. doi: 10.2147/PRBM.S340322. eCollection 2021.
Literature shows that it is a paradox whether employees can achieve performance in telework, especially during COVID-19. Our aim is to clarify the relationship between telework and employees' job performance through a moderated mediation model.
This study employed two-wave surveys with the aim of reducing the potential risk of common method bias. The 1309 participants of the survey were mainly employees who used telework during COVID-19, and they were mostly in positions such as product design and scheme planning. SEM was used to test the hypotheses.
Results from two-wave surveys of 1309 Chinese employees indicated that telework positively influenced job performance via job crafting. That is, job crafting played a mediating role between telework and job performance. And performance-prove goal orientation positively moderated the relationship between telework and job crafting but performance-avoid goal orientation negatively moderated the relationship between them.
This study shows that telework can improve job performance through job crafting in COVID-19, in response to the paradox implied in the literature. In addition, we use COR theory to explain the role of performance goal orientation and job crafting in telework. We add these variables to the theoretical framework of COR theory, thereby enriching the theoretical research from the COR theory perspective.
文献表明，员工在远程工作中能否取得绩效是一个悖论，尤其是在新冠疫情期间。我们的目的是通过一个有调节的中介模型来阐明远程工作与员工工作绩效之间的关系。
本研究采用两波调查，以降低共同方法偏差的潜在风险。调查的1309名参与者主要是在新冠疫情期间使用远程工作的员工，他们大多担任产品设计和方案规划等职位。采用结构方程模型（SEM）来检验假设。
对1309名中国员工的两波调查结果表明，远程工作通过工作重塑对工作绩效产生积极影响。也就是说，工作重塑在远程工作和工作绩效之间起中介作用。绩效证明目标导向正向调节远程工作与工作重塑之间的关系，而绩效规避目标导向负向调节它们之间的关系。
本研究表明，在新冠疫情期间，远程工作可以通过工作重塑提高工作绩效，回应了文献中隐含的悖论。此外，我们运用COR理论来解释绩效目标导向和工作重塑在远程工作中的作用。我们将这些变量添加到COR理论的理论框架中，从而从COR理论视角丰富了理论研究。
