Centre for Ergonomics and Human Factors, School of Psychology and Public Health, La Trobe University, Australia.
Department of Public Health, La Trobe University, Australia.
Ind Health. 2022 Jul 31;60(4):319-333. doi: 10.2486/indhealth.2022-0042. Epub 2022 May 11.
Many Australian workers were mandated to work from home during the COVID-19 pandemic. Using a qualitative approach, this study aimed to identify optimal work from home management strategies, by analysing the experience of Australian employees working from home (WFH) during this time. A purposive sample, drawn from the Australian Employees Working from Home Study, of managers and non-managers from a range of sectors, was invited to participate in focus groups. Data were analysed using thematic analysis and mapped to the work-systems framework approach to determine strategies implemented to support WFH. Most participants' experiences were more negative than positive, in part due to extreme lockdowns including curfews, with childcare and school closures compounding their WFH experiences. Effective workplace-initiated strategies to optimise WFH included: management support of flexible work hours; provision of necessary equipment with ICT support; regular online communication; performance management adjustments; and manager training.
许多澳大利亚工人在 COVID-19 大流行期间被强制在家工作。本研究采用定性方法，通过分析在此期间澳大利亚员工在家工作 (WFH) 的经验，旨在确定最佳的 WFH 管理策略。从澳大利亚员工在家工作研究中，邀请了来自不同行业的经理和非经理参加焦点小组，作为目的抽样。使用主题分析对数据进行分析，并根据工作系统框架方法进行映射，以确定为支持 WFH 而实施的策略。大多数参与者的体验是负面的多于正面的，部分原因是极端的封锁，包括宵禁，加上儿童保育和学校关闭，使他们的 WFH 体验更加复杂。优化 WFH 的有效工作场所发起策略包括：管理层支持灵活的工作时间；提供必要的设备和 ICT 支持；定期在线沟通；绩效管理调整；以及经理培训。
