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远程办公对员工工作投入的双刃剑效应:来自中国新冠疫情期间的证据

The double-edged sword effect of telecommuting on employees' work engagement: evidence from China during COVID-19.

作者信息

Ma Lu, Zheng Yunjian, Wei Ye

机构信息

School of Management, Guangxi Minzu University, Nanning, China.

School of Management, Minzu University of China, Beijing, China.

出版信息

Front Psychol. 2023 Jun 12;14:1110108. doi: 10.3389/fpsyg.2023.1110108. eCollection 2023.

DOI:10.3389/fpsyg.2023.1110108
PMID:37377708
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC10291321/
Abstract

PURPOSE

Drawing on the Job Demands-Resources (JD-R) model, this study aims to explore how telecommuting affects employee' work engagement, and consider how perceived supervisor support moderates this effect.

DESIGN/METHODOLOGY/APPROACH: A time-lagged study was conducted on 286 employees from four enterprises in southern China.

FINDINGS

The results showed that telecommuting both decreased work engagement by triggering work-family conflict and enhanced work engagement by increasing job autonomy. In addition, perceived supervisor support enhanced the positive direct effect of telecommuting on job autonomy and the indirect effect on employee' work engagement, while perceived supervisor support weakened the negative direct effect of telecommuting on work-family conflict and the indirect effect on employee' work engagement.

ORIGINALITY/VALUE: This study enrich the literature on telecommuting and employee engagement, and emphasize the importance of perceived supervisor support in this context. Additionally, this study provides some practical implications for companies to adapt and manage telecommuting.

摘要

目的

本研究借鉴工作需求-资源(JD-R)模型,旨在探讨远程办公如何影响员工的工作投入,并考虑上级支持感知如何调节这种影响。

设计/方法/途径:对中国南方四家企业的286名员工进行了一项时间滞后研究。

研究结果

结果表明,远程办公既通过引发工作-家庭冲突降低了工作投入,又通过增加工作自主性提高了工作投入。此外,上级支持感知增强了远程办公对工作自主性的正向直接效应以及对员工工作投入的间接效应,而上级支持感知减弱了远程办公对工作-家庭冲突的负向直接效应以及对员工工作投入的间接效应。

原创性/价值:本研究丰富了关于远程办公和员工敬业度的文献,并强调了在这种背景下上级支持感知的重要性。此外,本研究为公司适应和管理远程办公提供了一些实际启示。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2253/10291321/de07c6a6d355/fpsyg-14-1110108-g004.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2253/10291321/06d78f4ebaa3/fpsyg-14-1110108-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2253/10291321/c235e21da0fd/fpsyg-14-1110108-g002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2253/10291321/90d7dcded0ed/fpsyg-14-1110108-g003.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2253/10291321/de07c6a6d355/fpsyg-14-1110108-g004.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2253/10291321/06d78f4ebaa3/fpsyg-14-1110108-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2253/10291321/c235e21da0fd/fpsyg-14-1110108-g002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2253/10291321/90d7dcded0ed/fpsyg-14-1110108-g003.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2253/10291321/de07c6a6d355/fpsyg-14-1110108-g004.jpg

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本文引用的文献

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"Who Knows Me Understands My Needs": The Effect of Home-Based Telework on Work Engagement.“懂我的人了解我的需求”:居家远程办公对工作投入的影响。
Psychol Res Behav Manag. 2023 Mar 6;16:619-635. doi: 10.2147/PRBM.S402159. eCollection 2023.
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Front Psychol. 2022 Oct 11;13:857713. doi: 10.3389/fpsyg.2022.857713. eCollection 2022.
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Work-family and family-work conflict and stress in times of COVID-19.
非法任务对员工创造力的双刃剑效应:积极与消极应对视角
Psychol Res Behav Manag. 2024 Feb 13;17:485-500. doi: 10.2147/PRBM.S444960. eCollection 2024.
新冠疫情期间的工作与家庭及家庭与工作冲突和压力
Front Psychol. 2022 Oct 11;13:951149. doi: 10.3389/fpsyg.2022.951149. eCollection 2022.
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How and When Telework Improves Job Performance During COVID-19? Job Crafting as Mediator and Performance Goal Orientation as Moderator.在新冠疫情期间,远程工作如何以及何时能提高工作绩效?工作重塑作为中介变量,绩效目标导向作为调节变量。
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