Department of Career and Education Consulting, Cyber Graduate School, Joongbu University, 305, Dongheon-ro, Deogyang-gu, Goyang-si 10279, Gyeonggi-do, Korea.
Int J Environ Res Public Health. 2022 Jan 19;19(3):1087. doi: 10.3390/ijerph19031087.
This study reviewed the mental health problems experienced by office workers exposed to new kinds of work stress, career plateau, and job burnout, due to no-contact teleworking during the COVID-19 pandemic. Human beings tend to evaluate their own qualities to determine their own superiority by comparing themselves with others. Appropriate social comparison helps to promote self-understanding and boost self-esteem. However, in the case of no-contact remote working, where the amount of time spent alone is drastically increased, the information obtained from such social comparisons is naturally insufficient, resulting in the perception of reaching a career plateau. Prolonged anxiety and a sense of helplessness have been shown to cause job burnout; however, so far, few studies have examined career plateau as an antecedent factor for job burnout. This study also considered the moderating effect of regulatory focus in order to closely examine the effect of career plateau on job burnout. According to the regulatory focus theory, differences appear in various psychological processes, such as human choices, judgments, motivations, and attitudes, determined by whether individuals adopt a promotion focus or a prevention focus. This study aimed to verify whether regulatory focus operates in a conditional context, in the process of job burnout following career plateau, to change the magnitude and direction of the influence of career plateau. To this end, a hierarchical regression analysis was performed by collecting data from 202 people working for three Korean companies. As a result of the analysis, it was found that the career plateau had a significant effect on job burnout. This direct effect was still significant even after considering the interaction with regulatory focus. In addition, promotion focus was found to have a negative moderating effect, while prevention focus had no effect on the influence of career plateau on job burnout. This study demonstrated that the negative effects of career plateau, which have been presented in various ways in academia, lead to job burnout under the non-face-to-face teleworking systems implemented due to the COVID-19 pandemic, and suggested that promotion focus can play a positive role in alleviating this dynamic.
这项研究回顾了在 COVID-19 大流行期间，由于无接触远程办公，上班族面临新的工作压力、职业高原和工作倦怠等心理健康问题。人类倾向于通过与他人比较来评估自己的素质，从而确定自己的优势。适当的社会比较有助于促进自我理解和提升自尊心。然而，在无接触远程工作的情况下，人们独自度过的时间大大增加，从这种社会比较中获得的信息自然不足，导致人们感觉到职业高原。长期的焦虑和无助感会导致工作倦怠；然而，到目前为止，很少有研究将职业高原视为工作倦怠的前因。本研究还考虑了调节焦点的调节作用，以便更仔细地研究职业高原对工作倦怠的影响。根据调节焦点理论，个体采用促进焦点还是预防焦点，会导致各种心理过程（如人类选择、判断、动机和态度）出现差异。本研究旨在验证调节焦点是否在职业高原后工作倦怠的过程中，在有条件的情况下运作，从而改变职业高原的影响的大小和方向。为此，通过收集三家韩国公司的 202 名员工的数据进行了层次回归分析。分析结果表明，职业高原对工作倦怠有显著影响。即使考虑到与调节焦点的相互作用，这种直接影响仍然显著。此外，促进焦点具有负向调节作用，而预防焦点对职业高原对工作倦怠的影响没有影响。本研究表明，在 COVID-19 大流行期间实施的非面对面远程办公系统下，学术界以各种方式提出的职业高原的负面影响会导致工作倦怠，并表明促进焦点可以在缓解这种动态方面发挥积极作用。
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