Wayne State University Eugene Applebaum College of Pharmacy and Health Sciences, Detroit, Detroit, MI, USA.
University of Houston College of Pharmacy, Houston, TX, USA.
J Pharm Pract. 2023 Oct;36(5):1052-1055. doi: 10.1177/08971900221087934. Epub 2022 Apr 19.
The COVID-19 pandemic impacted primary care and required pharmacists to adapt when implementing primary care services. Many lessons learned through this process are applicable in the post-pandemic era. First, primary care pharmacists must prepare for an ever-changing role and communicate with stakeholders to align with shifting institutional priorities. Additionally, designing a workflow given limited staffing and in-person communication require flexibility for scheduling and referral processes. Proactive outreach and communication via virtual platforms may be used to build trust in place of in-office interactions with providers. Lastly, fostering relationships with patients is essential to the success of the service and often requires creation of patient-centered goals to account for personal barriers. Many pandemic obstacles are transient; however, telehealth, virtual communication, and the subsequent lessons learned in adaptability, creativity, and flexibility when building a clinic practice are everlasting.
新冠疫情对基层医疗产生了影响，要求药剂师在提供基层医疗服务时进行调整。在这一过程中吸取了许多经验教训，这些经验教训在疫情后时代仍然适用。首先，基层医疗药剂师必须为不断变化的角色做好准备，并与利益相关者进行沟通，以配合机构重点的转变。此外，在人员配备和面对面沟通有限的情况下设计工作流程，需要灵活安排和转诊流程。通过虚拟平台进行积极的拓展和沟通，可能有助于建立虚拟办公室与医疗服务提供者互动所取代的信任。最后，与患者建立关系对于服务的成功至关重要，这通常需要制定以患者为中心的目标，以解决个人障碍。许多疫情带来的障碍都是暂时的；然而，远程医疗、虚拟沟通以及在建立诊所实践时所吸取的适应能力、创造力和灵活性方面的经验教训是永恒的。
