“这真的是一个完全不同的领域”。一项关于远程支持专业人员工作经验的定性研究。
'It really is quite a different ballgame'. A qualitative study into the work experiences of remote support professionals.
机构信息
Philadelphia Care Foundation, Amersfoort, The Netherlands.
Amsterdam University Medical Center, VUmc, Department of Ethics, Law and Humanities, Amsterdam Public Health Research Institute, Amsterdam, The Netherlands.
出版信息
J Appl Res Intellect Disabil. 2022 Sep;35(5):1153-1161. doi: 10.1111/jar.13001. Epub 2022 Apr 26.
BACKGROUND
Professional support for people with intellectual disabilities is increasingly provided remotely. This study explores what support staff of the Dutch remote support service DigiContact experience as distinctive aspects of their job as a remote support professional.
METHOD
Semi-structured interviews were held with 10 DigiContact support workers. The transcripts were analysed through a qualitative content analysis process.
RESULTS
Six themes were identified that reflect distinct aspects of the participants' work within the DigiContact remote support context: being encouraged to adopt a solution-oriented coaching support style; being limited in one's support options; facing considerable diversity; providing support as one team; dealing with unpredictability; and navigating the dynamic within work shifts.
CONCLUSIONS
The way support is organised and delivered can have substantial implications for support professionals. Working at a service like DigiContact seems to call for specific skills, knowledge, affinities and experience, and for appropriate support and facilitation from organisations.
背景
为智力障碍者提供的专业支持越来越多地通过远程方式进行。本研究探讨了荷兰远程支持服务 DigiContact 的支持人员作为远程支持专业人员的工作中具有哪些独特方面。
方法
对 10 名 DigiContact 支持工作人员进行了半结构化访谈。通过定性内容分析过程对转录本进行了分析。
结果
确定了六个主题，反映了参与者在 DigiContact 远程支持环境中工作的不同方面：被鼓励采用以解决方案为导向的辅导支持风格；支持选项有限；面临相当大的多样性；作为一个团队提供支持；应对不可预测性；以及在工作班次内驾驭动态变化。
结论
支持的组织和提供方式可能对支持专业人员产生重大影响。在 DigiContact 这样的服务机构工作似乎需要特定的技能、知识、亲和力和经验，以及来自组织的适当支持和促进。
Zotero 插件