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如何减少临床沟通中的污名化和偏见:叙事评论。

How to Reduce Stigma and Bias in Clinical Communication: a Narrative Review.

机构信息

Lewis Katz School of Medicine, Temple University, 3500 N Broad St, Philadelphia, PA, 19140, USA.

Brigham and Women's Hospital, Harvard Medical School, 75 Francis Street, Boston, MA, 02110, USA.

出版信息

J Gen Intern Med. 2022 Aug;37(10):2533-2540. doi: 10.1007/s11606-022-07609-y. Epub 2022 May 6.

DOI:10.1007/s11606-022-07609-y
PMID:35524034
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC9360372/
Abstract

A growing body of literature demonstrates that healthcare providers use stigmatizing language when speaking and writing about patients. In April 2021, the 21st Century Cures Act compelled clinicians to make medical records open to patients. We believe that this is a unique moment to provide clinicians with guidance on how to avoid stigma and bias in our language as part of larger efforts to promote health equity. We performed an exhaustive scoping review of the gray and academic literature on stigmatizing medical language. We used thematic analysis and concept mapping to organize the findings into core principles for use in clinical practice. We compiled a list of terms to avoid and seven strategies to promote non-judgmental health record keeping: (1) use person-first language, (2) eliminate pejorative terms, (3) make communication inclusive, (4) avoid labels, (5) stop weaponizing quotes, (6) avoid blaming patients, and (7) abandon the practice of leading with social identifiers. While we offer guidance clinicians can use to promote equity through language on an individual level, health inequities are structural and demand simultaneous systems and policy change. By improving our language, we can disrupt the harmful narratives that allow health disparities to persist.

摘要

越来越多的文献表明,医疗保健提供者在与患者交谈和书写时会使用污名化的语言。2021 年 4 月,《21 世纪治愈法案》要求临床医生将医疗记录向患者开放。我们认为,这是一个独特的时刻,可以为临床医生提供如何避免语言中的污名化和偏见的指导,作为促进健康公平的更大努力的一部分。我们对关于污名化医学语言的灰色文献和学术文献进行了全面的范围审查。我们使用主题分析和概念映射将研究结果组织成核心原则,以便在临床实践中使用。我们编制了一份避免使用的术语清单和促进非评判性健康记录保存的七种策略:(1)使用“先人物,后疾病”的语言;(2)消除贬义词;(3)使沟通具有包容性;(4)避免标签;(5)停止引用的武器化;(6)避免指责患者;(7)放弃以社会标识符开头的做法。虽然我们提供了临床医生可以在个人层面上使用的指导,以通过语言促进公平,但健康不平等是结构性的,需要同时进行系统和政策变革。通过改善我们的语言,我们可以打破允许健康差距持续存在的有害叙事。

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本文引用的文献

1
Examination of Stigmatizing Language in the Electronic Health Record.电子健康记录中的污名化语言研究。
JAMA Netw Open. 2022 Jan 4;5(1):e2144967. doi: 10.1001/jamanetworkopen.2021.44967.
2
Negative Patient Descriptors: Documenting Racial Bias In The Electronic Health Record.负面患者描述:电子健康记录中的种族偏见问题。
Health Aff (Millwood). 2022 Feb;41(2):203-211. doi: 10.1377/hlthaff.2021.01423. Epub 2022 Jan 19.
3
Physician Use of Stigmatizing Language in Patient Medical Records.医生在患者病历中使用污名化语言的情况。
JAMA Netw Open. 2021 Jul 1;4(7):e2117052. doi: 10.1001/jamanetworkopen.2021.17052.
4
Testimonial Injustice: Linguistic Bias in the Medical Records of Black Patients and Women.见证不公:黑人和女性患者病历中的语言偏见。
J Gen Intern Med. 2021 Jun;36(6):1708-1714. doi: 10.1007/s11606-021-06682-z. Epub 2021 Mar 22.
5
Words Matter: What Do Patients Find Judgmental or Offensive in Outpatient Notes?用词需谨慎:门诊病历中,患者觉得哪些用词带有评判或冒犯意味?
J Gen Intern Med. 2021 Sep;36(9):2571-2578. doi: 10.1007/s11606-020-06432-7. Epub 2021 Feb 2.
6
Misrepresenting Race - The Role of Medical Schools in Propagating Physician Bias.种族误判——医学院校在传播医生偏见中所起的作用
N Engl J Med. 2021 Mar 4;384(9):872-878. doi: 10.1056/NEJMms2025768. Epub 2021 Jan 6.
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New U.S. Law Mandates Access to Clinical Notes: Implications for Patients and Clinicians.美国新法律规定可获取临床记录:对患者和临床医生的影响
Ann Intern Med. 2021 Jan;174(1):101-102. doi: 10.7326/M20-5370. Epub 2020 Oct 13.
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Improving design choices in Delphi studies in medicine: the case of an exemplary physician multi-round panel study with 100% response.改进医学德尔菲研究中的设计选择:以一项具有 100%应答率的示范性医师多轮小组研究为例。
BMC Med Res Methodol. 2020 Jun 15;20(1):156. doi: 10.1186/s12874-020-01029-4.
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"Abusing Addiction": Our Language Still Isn't Good Enough.“滥用成瘾”:我们的语言仍不够完善。
Alcohol Treat Q. 2019;37(2):257-272. doi: 10.1080/07347324.2018.1513777. Epub 2018 Sep 5.