同行间的辱骂性监督如何影响销售员工的客户知识隐藏：竞争和幸灾乐祸的作用。
How Peer Abusive Supervision Affects Sales Employees' Customer Knowledge Hiding: The Roles of Rivalry and Schadenfreude.
作者信息
Ma Zhuang, Song Linpei, Huang Jun
机构信息
International Business School, Chongqing Technology and Business University, Chongqing, People's Republic of China.
School of Business Administration, Gachon University, Seongnam-si, South Korea.
出版信息
Psychol Res Behav Manag. 2022 May 2;15:1067-1083. doi: 10.2147/PRBM.S359360. eCollection 2022.
PURPOSE
This study aims to examine the impacts of peer abusive supervision, perceived rivalry and schadenfreude over the abused peers on sales employees' customer knowledge hiding.
METHODS
We conducted multiple regression analyses of 283 sales employees' responses from two Chinese and two South Korean electronic device companies to test the hypotheses, which constitute a theoretical framework.
RESULTS
Our empirical results confirmed the positive impact of peer abusive supervision on sales employees' customer knowledge hiding, with the relationship moderated by rivalry and schadenfreude; moreover, rivalry and schadenfreude jointly exert the greatest impacts on the main effect.
CONCLUSION
This study sheds light on the knowledge hiding literature, with theoretical implications for the research regarding the spillover effect of abusive supervision, rivalry, schadenfreude, customer knowledge sharing, and managerial practices about the management of customer knowledge among sales employees.
目的
本研究旨在探讨同事间的辱骂性监督、感知到的竞争以及对受虐同事的幸灾乐祸心理对销售员工客户知识隐藏行为的影响。
方法
我们对两家中国和两家韩国电子设备公司的283名销售员工的回答进行了多元回归分析，以检验构成一个理论框架的假设。
结果
我们的实证结果证实了同事间辱骂性监督对销售员工客户知识隐藏行为的积极影响，这种关系受到竞争和幸灾乐祸心理的调节；此外，竞争和幸灾乐祸心理共同对主效应产生最大影响。
结论
本研究为知识隐藏文献提供了新的见解，对辱骂性监督的溢出效应、竞争、幸灾乐祸心理、客户知识共享以及销售员工客户知识管理的管理实践等方面的研究具有理论意义。
Zotero 插件