PSC Global Observatory, Centre for Workplace Excellence, Justice and Society, University of South Australia, Adelaide, SA 5001, Australia.
Employee Assistance Professional Association of Australia, Willoughby, NSW 2068, Australia.
Int J Environ Res Public Health. 2022 Apr 21;19(9):5067. doi: 10.3390/ijerph19095067.
Organisations often engage Employee Assistance Programs (EAPs) to assist employees experiencing psychological distress, yet EAPs primarily focus on individual remedies rather than addressing the context of the problem (e.g., the corporate climate) which may render them limited in effectiveness. We investigated the effectiveness of EAPs and the role of organisation psychosocial safety climate (PSC) (the corporate climate for worker psychological health and safety) and client satisfaction in reducing client psychological distress. Client participants (Time 1, = 100, Time 2, = 28, Matched = 25) from Australia and New Zealand entering an EAP took part in two online surveys, pre- and post-EAP, around five weeks apart. Multilevel analysis showed a significant reduction in psychological distress due to the EAP (individual effect) but particularly at high levels of PSC (organisational effect). Thus, EAPs could engender a more significant impact by also assisting organisations to improve their PSC (i.e., through implementation of policies, practices and procedures for worker psychological health and safety), in combination with individual interventions.
组织通常会聘请员工援助计划（EAP）来帮助那些经历心理困扰的员工，但 EAP 主要侧重于个人补救措施，而不是解决问题的背景（例如，企业氛围），这可能会限制其效果。我们调查了 EAP 的效果以及组织心理社会安全气候（PSC）（工人心理健康和安全的企业氛围）和客户满意度在降低客户心理困扰方面的作用。来自澳大利亚和新西兰的客户参与者（时间 1， = 100，时间 2， = 28，匹配， = 25）在参加 EAP 前，大约间隔五周，参加了两次在线调查。多层次分析显示，由于 EAP，心理困扰显著减少（个体效应），但在 PSC 水平较高时尤其明显（组织效应）。因此，EAP 可以通过帮助组织改善其 PSC（即通过实施工人心理健康和安全的政策、实践和程序），与个人干预相结合，产生更显著的影响。
