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新冠病毒如何通过员工焦虑和自身利益助长职场作弊行为——以及亲社会信息如何可能克服这种影响。

How COVID-19 can promote workplace cheating behavior via employee anxiety and self-interest - And how prosocial messages may overcome this effect.

作者信息

Hillebrandt Annika, Barclay Laurie J

机构信息

Ted Rogers School of Management Ryerson University Toronto Ontario Canada.

Lang School of Business & Economics University of Guelph Guelph Ontario Canada.

出版信息

J Organ Behav. 2022 Jun;43(5):858-877. doi: 10.1002/job.2612. Epub 2022 Feb 18.

Abstract

While scholars have debated whether environmental factors (e.g., air pollution) can prompt unethical behavior (e.g., crime), we argue that the COVID-19 pandemic provides a unique opportunity to inform this theoretical debate by elaborating on these effects may occur, identifying they can be overcome, and addressing methodological issues. Drawing on appraisal theories of emotion, we argue that appraising COVID-19 (i.e., an environmental factor) as a threat can elicit anxiety. This can focus employees on their own self-interest and prompt cheating behavior (i.e., unethical workplace behavior). However, we propose that these detrimental effects can be attenuated by prosocial messages (i.e., highlighting the meaningful and positive impact that employees' work can have on others). Our predictions were supported using a two-wave survey ( = 396) and an experiment ( = 163) with samples of full-time employees during the COVID-19 pandemic. Theoretically, our studies inform this ongoing debate by highlighting the importance of state anxiety and self-interest as key mechanisms and that drawing peoples' attention towards others can serve as a boundary condition. Practically, we provide insight into the ethical costs of COVID-19 in the workplace and identify a simple yet effective strategy that organizations can use to curtail workplace cheating behavior.

摘要

虽然学者们一直在争论环境因素(如空气污染)是否会引发不道德行为(如犯罪),但我们认为,新冠疫情提供了一个独特的机会,通过详细阐述这些影响可能如何发生、确定如何克服这些影响以及解决方法问题,为这一理论争论提供信息。借鉴情绪评估理论,我们认为将新冠疫情(即一种环境因素)评估为威胁会引发焦虑。这会使员工专注于自身利益,并促使他们做出欺骗行为(即不道德的职场行为)。然而,我们提出,亲社会信息(即强调员工工作对他人可能产生的有意义和积极影响)可以减轻这些有害影响。我们的预测在一项两阶段调查(n = 396)和一项实验(n = 163)中得到了支持,这两项研究的样本均为新冠疫情期间的全职员工。从理论上讲,我们的研究通过强调状态焦虑和自我利益作为关键机制的重要性,以及吸引人们关注他人可以作为一种边界条件,为这场正在进行的争论提供了信息。在实践中,我们深入了解了新冠疫情在工作场所造成的道德成本,并确定了一种简单而有效的策略,组织可以利用该策略来减少工作场所的欺骗行为。

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