Department of Management, College of Business Administration, King Faisal University, Al-Ahsaa 380, Saudi Arabia.
Hotel Studies Department, Faculty of Tourism and Hotels, Suez Canal University, Ismailia 41522, Egypt.
Int J Environ Res Public Health. 2022 May 20;19(10):6233. doi: 10.3390/ijerph19106233.
Working in the hospitality industry is stressful due to the intensive workload and extended work hours; this stress has increased after the COVID-19 pandemic due to high levels of job insecurity, downsizing, and laying off procedures. Employees in the hotel industry can deal with stress positively by utilizing task-coping styles or negatively by emotion- and avoidance-coping styles. Building on the transactional theory of stress and coping, and the benign violation theory of humor, the current study explores the relationships between positive humor and work withdrawal behaviors with the mediating effects of coping styles. A total of 407 hotel employees participated, and the obtained data were analyzed by structural equation modeling with partial least squares (PLS). The results asserted that affiliative humor is able to reduce coping with stresses via the negative styles and to increase coping with stresses via the positive style. The results also demonstrated the ability of task-coping in reducing work withdrawal behavior. Significant insights into theoretical and practical implications are further discussed.
由于工作量大、工作时间长，酒店业的工作压力很大；由于工作不稳定、裁员和下岗程序的增加，这种压力在 COVID-19 大流行后有所增加。酒店业的员工可以通过使用任务应对方式积极应对压力，也可以通过情绪应对方式和回避应对方式消极应对压力。本研究基于压力和应对的交互作用理论以及幽默的良性违反理论，探讨了积极幽默与工作退出行为之间的关系，以及应对方式的中介作用。共有 407 名酒店员工参与，采用偏最小二乘（PLS）结构方程模型对所获得的数据进行分析。结果表明，亲和幽默能够通过消极方式减少应对压力，通过积极方式增加应对压力。结果还表明，任务应对方式能够减少工作退出行为。进一步讨论了对理论和实践的重要启示。
