Department of Tourism Management, Shenzhen Tourism College, Jinan University, Shenzhen 518053, China.
Int J Environ Res Public Health. 2023 Jan 28;20(3):2342. doi: 10.3390/ijerph20032342.
Since the beginning of 2020, China's tourism industry has been severely impacted by the COVID-19 pandemic, and domestic tourism revenues have plummeted. Tourism employees have faced reduced working hours, job instability, shut down, and unemployment. In the context of the normalization of epidemic prevention, the tourism industry is recovering slowly and uncertainly, and many tourism employees face increasing employment stress. To investigate the relationship between social support and employment stress among tourism employees, 308 tourism employees were surveyed, and the mediating role of positive coping styles and the moderating role of psychological resilience were examined using structural equation modeling. The results revealed three key findings: social support significantly and negatively influenced the employment stress of tourism employees; positive coping styles significantly mediated the relationship between social support and employment stress among tourism employees; and psychological resilience moderated the relationship between social support and employment stress among tourism employees, as well as moderating the relationship between social support and positive coping style. The current findings help to deepen the understanding of the relationship between social support and employment stress, and they have important implications for alleviating the employment stress of tourism employees in the context of the pandemic.
自 2020 年初以来，中国旅游业受到 COVID-19 疫情的严重影响，国内旅游收入大幅下降。旅游从业人员面临工作时间减少、工作不稳定、停业和失业等问题。在疫情防控常态化的背景下，旅游业复苏缓慢且不确定，许多旅游从业人员面临越来越大的就业压力。为了研究社会支持与旅游从业人员就业压力之间的关系，对 308 名旅游从业人员进行了调查，采用结构方程模型检验了积极应对方式的中介作用和心理弹性的调节作用。研究结果揭示了三个关键发现：社会支持显著负向影响旅游从业人员的就业压力；积极应对方式在社会支持与旅游从业人员就业压力之间具有显著的中介作用；心理弹性调节了社会支持与旅游从业人员就业压力之间的关系，也调节了社会支持与积极应对方式之间的关系。本研究结果有助于深化对社会支持与就业压力关系的理解，对于缓解疫情背景下旅游从业人员的就业压力具有重要意义。
