影响喀麦隆住院老年人与护士有效非语言沟通的因素
Conditions Influencing Effective Nurse Nonverbal Communication With Hospitalized Older Adults in Cameroon.
作者信息
Wanko Keutchafo Esther L, Kerr Jane, Baloyi Olivia B, Duma Sinegugu E
机构信息
University of KwaZulu-Natal, Durban, South Africa.
出版信息
Glob Qual Nurs Res. 2022 May 23;9:23333936221098751. doi: 10.1177/23333936221098751. eCollection 2022 Jan-Dec.
Effective communication between nurses and patients is an important factor to quality nursing care but ineffective nonverbal communication could take a toll on health care. Therefore, understanding the factors that influence nonverbal communication between nurses and hospitalized older adults could help solve communication problems, thus improve nursing care. A sample of 13 nurses and 4 student nurses from two hospitals in Cameroon participated in the study. Data were collected using participant observations and semi-structured interviews, and analyzed using open coding and constant comparative analysis. Three categories were identified as influencing factors: nurse views of hospitalized older adults, hospitalized older adult-related factors, and nurse intrinsic factors. Effective nurses' nonverbal communication with hospitalized older adults relies mostly on nurses' intrinsic factors. Identification and nurturing of the positive nurse intrinsic factors are important to develop effective nonverbal communication skills among nurses.
护士与患者之间的有效沟通是优质护理的一个重要因素，但无效的非语言沟通可能会对医疗保健造成损害。因此，了解影响护士与住院老年人之间非语言沟通的因素有助于解决沟通问题，从而改善护理。来自喀麦隆两家医院的13名护士和4名实习护士参与了该研究。通过参与观察和半结构化访谈收集数据，并使用开放式编码和持续比较分析进行分析。确定了三类影响因素：护士对住院老年人的看法、与住院老年人相关的因素以及护士的内在因素。护士与住院老年人之间有效的非语言沟通主要依赖于护士的内在因素。识别和培养积极的护士内在因素对于培养护士有效的非语言沟通技能很重要。
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