Global Center for Medical Engineering and Informatics, Osaka University, Osaka, Japan.
Faculty of Medicine, Saint Joseph University, Beirut, Lebanon.
Stud Health Technol Inform. 2022 Jun 6;290:849-853. doi: 10.3233/SHTI220199.
Gaze is an important non-verbal behavior in patient-physician communication. We examine the effect of the physician's gaze direction in video consultations on their communication and interpersonal skills ratings. 51 subjects watched videos of a physician providing the same teleconsultations while (a) looking directly at the camera and (b) looking at the computer screen. After each video, the participants rated the physician's skills. The results showed that looking at the camera is perceived as making eye contact and is associated with higher ratings on two communication skill items: (1) using empathy to communicate appreciation of the patient's feelings, and (2) providing support by expressing concern, understanding, and willingness to help. The effect of eye contact depended on the content of the consultation and on the general attitude of the physician. These results highlight the role of eye contact in video consultations and its dependency on other verbal and non-verbal behaviors.
目光接触是医患沟通中的一种重要非言语行为。我们研究了在视频咨询中医生注视方向对其沟通和人际交往技能评价的影响。51 名受试者观看了同一位医生进行的相同远程咨询的视频，医生在视频中（a）直视摄像头和（b）看电脑屏幕。观看完每个视频后，参与者对医生的技能进行了评价。结果表明，直视摄像头被视为眼神交流，并且与以下两个沟通技巧项目的更高评价相关：（1）使用同理心传达对患者感受的理解，以及（2）通过表达关心、理解和愿意提供帮助来表示支持。眼神交流的效果取决于咨询的内容和医生的整体态度。这些结果强调了眼神接触在视频咨询中的作用及其对其他言语和非言语行为的依赖性。
