Department of Nursing Science, Faculty of Health Sciences, University of Eastern Finland, Kuopio, Finland.
J Nurs Manag. 2022 Oct;30(7):2503-2513. doi: 10.1111/jonm.13707. Epub 2022 Jun 17.
The aim of this study is to describe nurse perceptions of nurse leaders' internal crisis communication during the COVID-19 pandemic.
Internal communication is a vital part of nurse leaders' work, even more so during crises such as the COVID-19 pandemic.
This is a cross-sectional study design. The data were collected from 204 Finnish nurses in February 2021. A questionnaire developed in this study consisted of 29 items measuring internal crisis communication and seven demographic variables. The relationships between the variables were examined with cross-tabulation, a chi-squared test and non-parametric tests. Factor structure was evaluated with exploratory factor analysis and reliability with Cronbach's alpha.
Nurses perceived the timeliness of communication highest and interaction the lowest. Nurses from intensive care, acute care and operative rooms gave highest evaluations for the content of communication and timeliness. Nurses working with COVID-19 patients daily or weekly evaluated the highest level of false communication.
Nurse leaders' internal crisis communication was timely, especially in the most critical units dealing with the pandemic. The study highlighted the importance of considering a unit's special needs for internal crisis communication. Interaction between nurse leaders and nursing staff during periods of crisis needs improvement.
Nurse leaders' successful and emphatic communication is important in supporting nurses in managing a crisis.
本研究旨在描述护士对 COVID-19 大流行期间护士领导者内部危机沟通的看法。
内部沟通是护士领导者工作的重要组成部分，在 COVID-19 等危机期间更是如此。
这是一项横断面研究设计。数据于 2021 年 2 月从 204 名芬兰护士中收集。本研究中开发的问卷由 29 个项目组成，用于衡量内部危机沟通和七个人口统计学变量。使用交叉表、卡方检验和非参数检验检查变量之间的关系。使用探索性因子分析评估因子结构，使用 Cronbach's alpha 评估可靠性。
护士对沟通的及时性评价最高，对互动性评价最低。来自重症监护、急症护理和手术室的护士对沟通内容和及时性的评价最高。每天或每周与 COVID-19 患者一起工作的护士对虚假沟通的评价最高。
护士领导者的内部危机沟通是及时的，尤其是在处理大流行的最关键单位。该研究强调了考虑单位内部危机沟通特殊需求的重要性。危机期间护士领导者与护理人员之间的互动需要改进。
在支持护士管理危机方面，护士领导者成功和富有同理心的沟通是很重要的。
